Edwin Support Request

To request support for an issue you are having with your Edwin, please fill in the following form. You can expect a response within 24 hours, Monday to Friday 8am to 6pm EST.


Edwin Device Asset ID is on the bottom of your Edwin device. It is a string composed of numbers and letters. An example of an Asset ID is shown below (highlighted in green).

device asset id pic

The Service Tag is on the bottom of your Edwin device. It is a seven (7) character string composed of numbers and letters. An example of an Service Tag is shown below (highlighted in green).

device service tag pic

To find the Edwin Version:

  1. Open Chrome
  2. Go to chrome://extensions/
  3. Find the Edwin App.
  4. Version number is next to the Name.
If version number is not showing, click on Details button, and find the app version under the heading Version.
An example of the version number is shown below (highlighted in green).

edwin version pic

(Maximum characters: 3000)
You have 3000 characters left.

You can use control + switch window key to take a screenshot (see example below, highlighted in green)

chromebook keyboard pic

 



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