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FAQ

How do I...

Other common queries:

How do I purchase books?

  • If you are a recognized learning institution (University/College level) and have a Nelson Education account you can order books from our serviceplus.nelson.com website.
  • If you are an individual, student, parent, instructor or do not have an account with Nelson Education please visit our Business to Customer website at http://www.nelson.com.
  • If you are searching for a book at the Elementary, Intermediate or Secondary level please visit the School Catalogue.
  • If you are searching for a book for Higher Education please visit the Higher Education Catalogue.
  • If you need assistance please contact our Customer Support Department.

How do I find the status of my order?

  • Serviceplus user: If you are a registered Serviceplus Centre user you can check the status of your order at serviceplus.nelson.com. To become a registered user you must be a recognized institution for learning and have an account with Nelson Education You may fill in our online form by clicking here.
  • Online catalogue user: If you placed an order via our online catalogue and would like to know the status of your order, or if you are experiencing problems with the online catalogue, contact Customer Support.

How do I return a product?

How do I search the Nelson Education catalogue?

  • If you are a Universities and Colleges Customer please follow this link.
  • If you are a School Customer please follow this link.
    Please note that not all ISBN’s are listed on our web catalogues.
  • For Professional Learning Solutions please refer to this link.
  • If you are still unable to locate the title or the links are not working please contact Customer Support.

How do I contact Customer Support?

How do I find my area Nelson Education sales representative?

  • To contact your area representative please follow this link and choose the division.
    Simply follow the drop menu options to narrow your search.
  • If you are still unable to locate your sales representative, please feel free to contact Customer Support.

How do I request a Desk/Review Copy?

  • You can request a desk/review copy by filling in our on-line form by clicking here.

How do I report or replace a forgotten/lost password?

How do I register as a new user?

  • If you would like to register for our Business to Business Serviceplus website you may fill out the on-line password request form by clicking the 'click here to register' link.
  • Higher Ed Instructors wishing to register for Secured Web Resources may access the forms by clicking on this link.
  • Secondary School Teachers wishing to register for On-line Teacher resources for Grade 11 please click on this link. To sign up for the On-line Teachers resources for Grade 12 please click on this link.
  • If you require assistance please contact Customer Support or email by clicking on the linkCustomer Service Assistance for School Customers

How do I report a broken web link?

  • If you are experiencing any trouble with a web link please complete the Broken Link Report.

I would like to review the Rights & Permissions Policy.

  • If you are requesting permission to photocopy, duplicate, republish, or otherwise re-use Cengage Learning material please click here for more information.
  • For any other information on Cengage Learning please visit www.cengage.com or if you have other questions regarding Rights & Permissions please feel free to Contact Us.

I am interested in a Career with Nelson Education

  • You can visit our Careers Website by clicking on the following link.

I would like to submit a manuscript proposal to Nelson Education Higher Education.

  • You may submit Manuscripts by clicking on this link.

I would like to read about your Assessment products such as the WJ III, the Gates-MacGinitie Reading Tests and the Achenbach.