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FAQ
How do I...
Other common queries:
How
do I purchase books?
- If you are a recognized learning institution (University/College
level) and have a Nelson Education account you can order books from
our serviceplus.nelson.com website.
- If you are an individual, student, parent, instructor or do not have
an account with Nelson Education please visit our Business to Customer
website at http://www.nelson.com.
- If you are searching for a book at the Elementary, Intermediate or
Secondary level please visit the School
Catalogue.
- If you are searching for a book for Higher Education please visit
the Higher
Education Catalogue.
- If you need assistance please contact our Customer
Support Department.
How
do I find the status of my order?
- Serviceplus user: If you are a registered Serviceplus Centre
user you can check the status of your order at serviceplus.nelson.com.
To become a registered user you must be a recognized institution for
learning and have an account with Nelson Education You may fill in our
online form by clicking here.
- Online catalogue user: If you placed an order via our online
catalogue and would like to know the status of your order, or if you
are experiencing problems with the online catalogue, contact Customer Support.
How
do I return a product?
How
do I search the Nelson Education catalogue?
- If you are a Higher Ed. Customer
please click on Catalogue Search.
- If you are a School Customer please follow this link
Please note that not all ISBN’s are listed on our web catalogues.
- For Professional, Trade and Reference please refer to this link.
- If you are still unable to locate the title or the links are not
working please contact Customer
Support.
How
do I contact Customer Support?
- You may reach our Customer Support Department
Phone: 1-800-268-2222 or (416) 752-9448
Fax: 1-800-430-4445 or (416) 752-8101
Email: inquire@nelson.com.
Monday to Friday 8:00 a.m. to 6:00 p.m.
-
To reach a specific person at Customer
Support you may visit the customer support website to view the
representatives extensions.
-
To submit an inquiry or request information via email, simply click on the applicable link below to access our easy to use request form:
How
do I find my area Nelson Education sales representative?
- To contact your area representative please follow this link
and choose the division.
Simply follow the drop menu options to narrow your search.
- If you are still unable to locate your sales representative, please
feel free to contact Customer
Support.
How
do I request a Desk/Review Copy?
- You can request a desk/review copy by filling in our on-line form
by clicking here.
How
do I report or replace a forgotten/lost password?
- B2B (Business to Business) passwords have an expiry
of 120 days starting from the last day of use; if you have forgotten
your password, or your password has expired please visit our eservice
website and select the 'click here to reset your password' link.
- For Higher Ed passwords you may contact Customer
Support or email inquire@nelson.com
- For OTR (On-Line Teachers Resource) passwords you
can email us at inquire@nelson.com.
How
do I register as a new user?
- If you would like to register for our Business to Business Serviceplus website you may fill out
the on-line password request form by clicking the 'click here to register'
link.
- Higher Ed Instructors wishing to register for Secured Web Resources
may access the forms by clicking on this link.
- Secondary School Teachers wishing to register for On-line Teacher
resources for Grade 11 please click on this link.
To sign up for the On-line Teachers resources for Grade 12 please click
on this link.
- If you require assistance please contact Customer Support
or send your questions via email to inquire@nelson.com.
How
do I report a broken web link?
- If you are experiencing any trouble with a web link please complete
the Broken Link Report.
I
would like to review the Rights & Permissions Policy.
- If you are requesting permission to photocopy, duplicate, republish,
or otherwise re-use Cengage Learning material please click
here for more information.
- For any other information on Cengage Learning please visit www.cengage.com
or if you have other questions regarding Rights & Permissions please
feel free to Contact
Us.
I
am interested in a Career with Nelson Education
I
would like to submit a manuscript proposal to Nelson Education Higher
Education.
- You may submit Manuscripts by clicking on this link.
I
would like to read about your Assessment products such as the WJ III,
the Gates-MacGinitie Reading Tests and the Achenbach.
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