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FAQ

How do I...

Other common queries:

How do I purchase books?

To learn how to place an order, please click here. If you need further assistance, please contact our Customer Support Department.

How do I find the status of my order?

Please contact Customer Support for assistance

How do I return a product?

  • To view the policies, conditions and instructions on how to return a product to Nelson, please click here.

How do I search for a product in the Nelson online catalogue?

To view products and pricing online, please select the appropriate option below. Alternatively, you can contact Customer Support for pricing and availability.

How do I contact Customer Support?

  • For Customer Support contact information and department hours, please click here.

How do I find my area Nelson sales representative?

To contact your area sales representative, please follow the steps below. If you are still unable to locate your sales representative, please feel free to contact Customer Support.

  1. Click this link
  2. Choose the applicable division
  3. Simply follow the drop down menu options to narrow your search

How do I request a Desk/Review Copy?

If you already have the details of the product you would like to request, simply fill out our online form by clicking here.

Otherwise you can visit our Higher Education Catalogue by clicking here and follow the steps below:

  1. Search a product by title, author, ISBN or keyword
  2. Click on the title that is of interest to visit the product page
  3. Click ‘Request a Copy for Review’
  4. Fill out the form and click ‘submit’

How do I report a broken web link?

  • If you are experiencing any trouble with a web link please complete the Broken Link Report.

I would like to review the Rights & Permissions Policy.

  • If you are requesting permission to photocopy, duplicate, republish, or otherwise re-use Cengage Learning material please click here for more information. Or, if you have other questions regarding Rights & Permissions please feel free to contact Us.

I am interested in a Career with Nelson

  • You can visit our Careers Website by clicking on the following link.

I would like to submit a manuscript proposal to Nelson Higher Education.

  • You may submit Manuscripts by clicking on this link.

I would like to read about the various Assessment products that Nelson carries.