ORDER INFORMATION

For telephone and online orders, we accept all major credit cards (VISA, Mastercard, American Express).

Prices 

Please see catalogue for prices or call Customer Support. All prices are subject to change without notice.

Price and availability, use this form.

Price Quotes

Please note that all price quotes are valid for 30 days.  All prices are subject to change without notice.

How do I request a Desk/Review Copy?

You can request a desk/review copy by filling in our on-line form by clicking here

You have six easy ordering options:

1. Canadian Telebook Agency
   SAN No.  11500669
   
   
2. Fax
   Toll Free (Canada & US):  1-800-430-4445
   Toronto/International:  416-752-8101
   Order Form
   
   
3. Email
   Use our online order form
   
   
4. Online
   Order directly through our online catalogue
   
   
5. Telephone
   Toll Free (Canada & US):  1-800-268-2222
   Toronto/International:  416-752-9448
   Monday – Friday 8:00am – 6:00pm EST
   
   
6. Mail
   Nelson Education
   Order Form
   Attention: Customer Support
   1120 Birchmount Rd
   Scarborough,ON
   Canada
   M1K5G4

Email - Request Information or Assistance

To submit an inquiry or request information via email, simply click on the applicable link below to access our easy to use request form:

• Orders
• Customer Service Assistance for School Customers
• Customer Service Assistance for Higher Education Customers
• International Customers
• Price

Need to return an item purchased from us? Please review the Nelson Education return policy.

• Return Policy
• Internet Purchase Returns Policy
• Foreign Customer Returns

RETURN POLICY

• Nelson Education permits returns of active products within 12 months of the invoice date
• A copy of the original invoice must accompany all returns.
  • If a copy of the original invoice is not available, the invoice number must be quoted including the quantity, purchase price, and ISBN(s) of the returned item(s).
  • Returns received without invoice information will be credited at the lowest price offered during the 12 month time frame.
  • Returns received without invoice information will cause delays in the application of credit.
• Returns must be in saleable condition. Material bearing marks, stamps, writing, or labels, will not be accepted.
• Shrink-wrapped books must be returned unopened. All Software and CD-ROM’s must be returned with the original envelope seal or package seal unbroken and intact.

OLD EDITION / OUT OF PRINT / RUN OUT STATUS:

Old Edition (OE):

• OE titles must be returned within 3 months (90 days) of the notification date of the new edition. The last date to return OEs can be found on the Upcoming Editions page.
• OE titles will be sold non-returnable.
• To review titles with OE status, visit http://serviceplus.nelson.com/

Out-of-Print (OP):

• OP titles are must be returned within 3 months (90 days) of being declared OP.
• OP titles will be sold non-returnable.
• To review titles with OP status, visit http://serviceplus.nelson.com/

Run Out (RO):

• RO titles will be sold non-returnable.

BUNDLES / KITS:

• All titles shipped and invoiced as a bundle must be identified with the bundle ISBN upon return.
• Bundles must be returned shrink-wrapped or with the sealed packaging intact.
• This will ensure prompt processing of your return.

CUSTOM PUBLICATION:

• Custom titles are subject to 15% returns as indicated on your invoice.

DAMAGED BOOKS:

• You must notify Nelson Education regarding damaged product within 90 days of receipt in order to receive authorization to return. 
• You will have 90 days from the date of authorization to submit returns.
• For claims ‘damaged by carrier’:  Recipient must indicate damage on the waybill at the time of delivery.  If no damage disclaim was indicated on the waybill, the customer has 48 hours to report the damage claim, keep the box(s) which contained the damage books for further inspection by the carrier
• See Damage Claim Form

CREDIT FOR RETURNS:

• Product returned to Nelson Education in non-saleable condition, will be sent back to the store at the store's expense and credit will not be issued.
  • The definition of mint is a new appearance inside and out with no bent covers, no scuffmarks and nothing shelf worn.
  • Shop-soiled, stickered or stamped products or products that are rendered un-salable will not be accepted for credit
• Returns received without invoice information will be credited at the lowest price offered during the 12 month time frame. Returns received without invoice information will cause delays in the application of credit.
• Nelson Education will match returns with invoices from the individual “ship to” account, based on historical purchases.
  • If the return exceeds the individual account's purchases we will match the invoice to the total historical invoices within the customer’s family of “bill to” accounts, including all “ship to” accounts associated with it.
  • Returns that cannot be matched against invoices within the family of accounts will not receive credit.
• Credit will only be issued for documented quantities received by our Distribution Centre. Any discrepancies will be communicated by Nelson Education Credit Department upon receipt.

HOW TO RETURN:

SHIP RETURN TO:

Nelson Education
Attn: Returns Department
1120 Birchmount Rd.
Scarborough, ON
M1K 5G4

If you are uncertain about the returnable status of a book, please contact our Customer Support Department at 1-800-268-2222 or email at inquire@nelson.com to determine its print status.

• Nelson Education will provide full credit for stock received in mint re-salable condition.
• Each carton should be accompanied by a packing slip indicating the quantity and title(s) returned and must include the original invoice or invoice numbers.
• In order to prevent damage in transit, items returned to Nelson Education must be packed with sufficient and appropriate packing material in cartons of at least 275lbs. test for larger boxes and 200lbs. test for smaller boxes.
• In order to ensure accurate processing of returns and timely crediting of accounts, customers should include a packing slip or invoice in each box of their returns. Customers should number each box (i.e., 1 of 4, 2 of 4, 3 of 4, 4 of 4).
• Nelson Education recommends that returns should be shipped prepaid by traceable means to the above address.
• Liability for returns passes to Nelson Education once the materials are received by our Distribution Centre.

*** Returns that do not meet the above conditions will be returned at the customer's expense ***

*** Nelson Education reserves the right to change this Policy at any time without notice ***

INTERNET PURCHASE RETURNS POLICY

Need to return a book purchased over the Internet? Here's how!

1. Simply send us a copy of your original invoice and write the reason for the return on the back of the invoice. This information will help us process your return quickly and will enable us to improve our services and products. If we've made a mistake in processing or shipping your order, let us know and we will refund your shipping charges on the initial shipment and pay for the shipping cost for returning the goods.

2. As a reminder, please note that returned goods must be received within 30 days of the original invoice date. If you receive damaged or defective goods, please let us know within 10 days of the receipt of your goods so that we can promptly replace the item or refund your payment! Please remember not to stamp, sticker, or write on your materials, otherwise we will be unable to resell them and cannot accept them as a return. Sorry!

3. Make sure to carefully pack your return with the copy of your original invoice and send it prepaid to Nelson Education, 1120 Birchmount Rd., Scarborough, Ontario, M1K 5G4 (no returns in person to this location, please). Since Nelson Education cannot be responsible for lost packages or damages that occur during shipping, we strongly recommend that, for your own protection, you send your return by a traceable courier.

4. Still have questions? Contact us by phone at 1-416-752-9448 or 1-800-268-2222, email us at inquire@nelson.com.
   

Please send all returns to:

Nelson Education

Attention: Returns Department
1120 Birchmount Road
Scarborough, Ontario
M1K 5G4
CANADA

Claims

Claims for items billed and shipped must be made within 90 days of receipt.

Foreign Customer Returns

For returns from outside of Canada please call Nelson Education Customer Support at 1-800-268-2222. All returns from outside of Canada must be Pre-authorized prior to the physical shipment leaving your facility to comply with Canada Customs and Revenue Agency, Import rules & regulations. Failure to comply may result in charge backs to you and/or your company.

Delivery

Standard Delivery
Our experienced Distribution Centre staff will select the carrier that will provide the most efficient and economical delivery from our warehouse to your door.

Shipping Terms:

FOB shipping point

Payment Terms

All invoices are due and payable to Nelson within 30 days of the invoice date unless otherwise noted on the invoice or agreed to in writing. You may pay by major credit card, cheque or money order.

Serviceplus - Nelson Education's eservice centre

A password-protected secure Web site. In order to take advantage of all its features, you need to register using the online registration form. Once complete, you will receive an email confirmation of your registration with your site password. Go to http://serviceplus.nelson.com to get started

GST

Nelson Education policy is to identify the charge for the Goods and Service Tax (GST) as a separate single item on each invoice.

GST#/T.P.S.: 846117190RT0001
QST #/T.V.Q.: 12 1323 1525 TQ0001