Nelson Higher Education

Higher Education

Case Studies for the Emergency Responder: Psychosocial, Ethical and Leadership Dimensions, 1st Edition

  • S. Joseph Woodall
  • Jeff Thomas
  • ISBN-10: 1418053597
  • ISBN-13: 9781418053598
  • 192 Pages | Paperback
  • COPYRIGHT: 2011 Published
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About the Product

CASE STUDIES FOR THE EMERGENCY RESPONDER: PSYCHOSOCIAL, ETHICAL AND LEADERSHIP DIMENSIONS, 1ST EDITION is designed to demonstrate how interpersonal challenges of emergency medical response personnel and the people they serve can be proactively addressed and effectively conquered. Appropriate for practicing professionals and students alike, this book features case studies spanning a variety of topics including customer service, incident command, safety, interagency cooperation, internal and external communications, health and wellness, grief, and learned helplessness. Additional areas covered are advocacy, psych patients, EMS protocols, standard operating procedures, cultural issues, team dynamics, interpersonal skills, risk management, public private partnerships, and public education. Case Studies throughout the book encourage readers to problem solve by providing examples that show how certain decisions can either positively or negatively affect the final outcome of a variety of emergency situations. This book is designed so readers can learn from both positive and negative decisions. It shows the affects of short-sighted, mundane and unprofessional interactions with patients, between team members and with other public safety agencies - and the impact they may have. Case studies provided allow the reader to build knowledge and reflect, leading to meaningful discussions and dialogue in a variety of environments.


  • "Problem Solving" sections provide a decision making formula to assist the reader in evaluating situations and making appropriate decisions.

  • "Rest of the Story" sections help readers work their way through the 'problem solving' portion by providing them with the 'rest of the story' to give them more perspective for the next section.

  • "Discussion" sections aid readers in exploring different outcomes and observations for each case study, and ask probing questions designed to draw out critical discussion.

  • "Skill Building" sections carefully work through a series of tips and insights that provide readers with new skills.

  • Case Studies provide multiple suggestions on how to handle an emergency situation, encouraging readers to think by providing examples that show how decisions can positively or negatively affect the outcome and impact their job.

About the Author

S. Joseph Woodall

Dr. S. Joseph Woodall is an Assistant Professor and the Director of the Fire Science Program at Fayetteville State University. His other university experience included three years at Visiting Assistant Professor at the University of North Carolina at Charlotte. Prior to this he was Division Chair and Assistant Professor at Grand Canyon University in Phoenix, Arizona. While at Grand Canyon University he served as a program director, division chair and associate dean; in online and on campus programs. Dr. Woodall holds a Ph.D. in Human and Organizational Systems and Masters Degrees in Professional Counseling, Education and Human Development. He holds undergraduate degrees in Education and Fire Department Administration. Professor Woodall is also a graduate of the National Fire Academy's Executive Fire Officer Program. Dr. Woodall retired from the City of Peoria, Arizona Fire Department in July of 2003. He actively served in all fire department ranks up to and including acting Battalion Chief but feels his twelve years as a captain/EMT/Technical Rescue Technician on Ladder 193 provided him with the experiences that made his contribution to this book meaningful. Dr. Woodall has presented nationally on a variety of fire service topics and emergency responder mental health. He has worked as a therapist for the St. Luke's Behavioral Health Employee Assistance Program at is a Licensed Professional Counselor.

Jeff Thomas

Dr. Jeff Thomas is a Clinical Associate Professor at Arizona State University. His primary responsibilities are teaching both graduate and undergraduate courses in fire service management and administration. He conducts research in the area of fire and human behavior. He was recently named a fellow of the Lincoln Center for Applied Ethics. Dr. Thomas received his Doctor of Psychology Degree from the University of Northern Colorado and practiced in Phoenix, Arizona for a decade. He has extensive experience treating public safety professionals both in his private practice and while working for an employee assistance program. He has been a member of the Goodyear Fire Department for seven years and is currently assigned as Emergency Management Coordinator. During the time he was in college, Dr. Thomas worked as an EMT for Life Ambulance in Wheat Ridge, Colorado. Dr. Thomas has provided consultation to many fire departments and EMS agencies throughout the United States and Canada. He is recognized internationally as an expert in the areas of juvenile fire setting and adult arson. Dr. Thomas has also been involved in paramedic education and training for many years. He offers classes to paramedics and others to help them improve their ability to respond to psychological emergencies and provide a higher level of customer service.

Table of Contents

Case Study 1. Fools Rush In.
Case Study 2. Frequent Flyer.
Case Study 3. In Their Time of Grief.
Case Study 4. A Quarter a Day Keeps the Doctor Away.
Case Study 5. All Dressed Up and No Place to Go.
Case Study 6. The Coke Scandal.
Case Study 7. A Penny for Your Thoughts.
Case Study 8. Knock-Knock.
Case Study 9. Magnetic Personality.
Case Study 10. Cat on a Hot Tin Roof.
Case Study 11. Family Ties.
Case Study 12. One Patient-To Go.
Case Study 13. Food Poisoning.
Case Study 14. Pain in the Butt.
Case Study 15. Salute.
Case Study 16. The Perfect Storm.
Case Study 17. This is My Patient.
Case Study 18. Where Do We Go from Here?
Case Study 19. Why 3 AM?
Case Study 20. You Did What?
Case Study 21. Crotch Rocket.
Case Study 22. Dog and Pony Show.
Case Study 23. Rehab.
Case Study 24. Professional Courtesy?
Case Study 25. It'll Only Take a Minute.
Case Study 26. Appearances.
Case Study 27. A Few Good Men.
Case Study 28. Bright Idea.
Case Study 29. Fatal Mistake.
Case Study 30. Holiday Get Together.