Nelson Higher Education

Higher Education

CB, 1st Edition

  • Includes Printed Access Card (6 months) for CourseMate
  • Barry J. Babin
  • Eric Harris
  • Kyle B. Murray
  • ISBN-10: 0176555285
  • ISBN-13: 9780176555283
  • 0 Pages | Paperback
  • COPYRIGHT: 2014 Published
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Overview

About the Product

Created through a "student-tested, faculty-approved" review process, CB is an engaging and accessible solution to accommodate the diverse lifestyles of today's learners at a value-based price. CB offers comprehensive coverage of contemporary consumer behaviour topics in an engaging text and online solution. The first Canadian edition has been thoroughly updated to offer students a unique perspective of marketing in the Canadian context.

About the Author

Barry J. Babin

Barry J. Babin has authored over 70 research publications in some of the most prestigious research periodicals, including the JOURNAL OF MARKETING, THE JOURNAL OF CONSUMER RESEARCH, THE JOURNAL OF BUSINESS RESEARCH, THE JOURNAL OF RETAILING, PSYCHOLOGICAL REPORTS, PSYCHOLOGY AND MARKETING, and THE JOURNAL OF THE ACADEMY OF MARKETING SCIENCE, among others. Babin is currently Max P. Watson, Jr., Professor of Business and chair of the department of marketing and analysis at Louisiana Tech University. He has won numerous honors for his research, including the Louis K. Brandt Faculty Research Award from the University of Southern Mississippi (on three occasions), the 1996 Society for Marketing Advances (SMA) Steven J. Shaw Award, the 1997 Omerre Deserres Award for Outstanding Contributions to Retail and Service Environment Research, and the Academy of Marketing Science’s Harold W. Berkman Distinguished Service Award. He is a former president of the Academy of Marketing Sciences and the Society of Marketing Advances, and he currently serves the marketing editor for the JOURNAL OF BUSINESS RESEARCH. Babin’s research focuses on the effect of the service environment in creating value for employees and customers. His expertise is in building and understanding value that leads to long-lasting, mutually beneficial relationships with employees and customers. His primary teaching specialities involve consumers and service quality, marketing research, and creative problem solving. A frequent international lecturer, he has presented in Australia, South Korea, France, Germany, New Zealand, South Africa, Canada, Sweden, and the United Kingdom.

Eric Harris

Dr. Eric Harris is Chair and Associate Professor in the Department of Management and Marketing at Pittsburg State University in Kansas. He holds BBA and MBA degrees from Pittsburg State University and a PhD from Oklahoma State University. Dr. Harris’s professional and consulting experiences include work in sales management, healthcare marketing, and customer satisfaction assessment. He is actively engaged in research and has been published in the Journal of the Academy of Marketing Science, the Journal of Advertising, Psychology and Marketing, the Journal of Business Research, the Journal of Business and Psychology, the Journal of Personal Selling & Sales Management, and others. Dr. Harris also serves on the editorial review boards for the Journal of Business Research, the Journal of Marketing Theory and Practice, the Journal of Services Marketing, and Services Marketing Quarterly. He is Consulting Editor for the Journal of Managerial Issues and with Dr. Babin has coauthored a chapter in the Wiley International Encyclopedia of Marketing. Dr. Harris’s research focuses primarily on personality issues pertaining to consumer and employee behavior, customer-contact personnel, customer orientation, and sales force goal orientations. He is affiliated with a number of professional associations, including the American Marketing Association, Academy of Marketing Science, Society of Marketing Advances, and Association of Collegiate Marketing Educators.

Kyle B. Murray

Kyle B. Murray is a Marketing Professor, Winspear Senior Faculty Fellow and the Director of the School of Retailing at the Alberta School of Business. Prior to joining the University of Alberta, he was a Professor at the Richard Ivey School of Business and a Visiting Professor at INSEAD (France). He holds a B.Sc. in Psychology and a Ph.D. in Marketing and Psychology from the University of Alberta. Dr. Murray’s research examines consumer behavior, shopper marketing and electronic commerce. His work in this area has been published in a variety of academic journals including, the Journal of Consumer Research, Journal of Consumer Psychology, Journal of Marketing Research, MIS Quarterly, MIT Sloan Management Review and Organizational Behavior and Human Decision Processes. As an educator Dr. Murray has developed and taught undergraduate, MBA, PhD and executive level courses in marketing, communications, consumer behaviour, retailing and e-commerce. He has also consulted for a number of organizations including the General Motors, Industry Canada, Johnson and Johnson, Leger Marketing, LoyaltyOne, and Microsoft. He was recently recognized as the University of Alberta's Petro-Canada Young Innovator and as one of Edmonton's Top 40 under 40.

Table of Contents

Part One: Introduction
Chapter 1: What is CB, and Why Should I Care?
Chapter 2: Value and the Consumer Behaviour Value Framework

Part Two: Internal Influences
Chapter 3: Consumer Learning Starts Here: Perception
Chapter 4: Comprehension, Memory, and Cognitive Learning
Chapter 5: Motivation and Emotion: Driving Consumer Behaviour
Chapter 6: Personality, Lifestyles, and the Self-Concept
Chapter 7: Attitudes and Attitude Change

Part Three: External Influences
Chapter 8: Consumer Culture
Chapter 9: Microcultures
Chapter 10: Group and Interpersonal Influence

Part Four: Situations and Decision Making
Chapter 11: Consumers in Situations
Chapter 12: Decision Making I: Need Recognition and Search
Chapter 13: Decision Making II: Alternative Evaluation and Choice

Part Five: Consumption and Beyond
Chapter 14: Consumption to Satisfaction
Chapter 15: Consumer Relationships
Chapter 16: Consumer and Marketing Misbehaviour

Endnotes
Index
In Review Cards

Supplements

All supplements have been updated in coordination with the Main title.
Please see Main title page for new to this edition information.

Instructor Supplements

CourseMate 6-months Instant Access for Babin, CB, First Canadian Edition  (ISBN-10: 0176555439 | ISBN-13: 9780176555436)
CourseMate 6-months Printed Access Card for Babin, CB, First Canadian Edition  (ISBN-10: 0176555382 | ISBN-13: 9780176555382)

Student Supplements

CourseMate 6-months Instant Access for Babin, CB, First Canadian Edition  (ISBN-10: 0176555439 | ISBN-13: 9780176555436)
CourseMate 6-months Printed Access Card for Babin, CB, First Canadian Edition  (ISBN-10: 0176555382 | ISBN-13: 9780176555382)