Nelson Higher Education

Higher Education

Comprehensive Medical Assisting: Administrative and Clinical Competencies, 6th Edition

  • Wilburta (Billie) Q. Lindh
  • Carol D. Tamparo
  • Barbara M. Dahl
  • Julie Morris
  • Cindy Correa
  • ISBN-10: 1305964799
  • ISBN-13: 9781305964792
  • 1572 Pages | Hardcover
  • Previous Editions: 2014, 2010, 2006
  • COPYRIGHT: 2018 Published
Request a Copy for Review

Overview

About the Product

Medical assistants play a critical role in our changing world of health care, and COMPREHENSIVE MEDICAL ASSISTING, Sixth Edition, prepares them to lead in this growing field. Known for accuracy, completeness of coverage, and exacting technical detail, this proven book addresses the administrative and clinical tasks required of medical assistants while preparing them for certification exams. Divided into three sections, chapters start with general topics, including therapeutic communications, coping skills, and professionalism. Administrative chapters look behind the scenes, exploring electronic medical records, ICD-10 coding, and practice management. COMPREHENSIVE MEDICAL ASSISTING also maps clinical topics to ABHES, CAAHEP, and MAERB competencies, as well as CLIA-waived procedures, and delivers an exhaustive set of skills: taking patient medical histories, recording vital signs, explaining procedures, assisting during exams and surgery, infection control, and more.

Features

  • Bright Insights. Packed with hundreds of hundreds of full-color photos and detailed diagrams, each chapter illustrates key procedures and showcases current equipment, building familiarity with the tools of the trade and bringing the pages to life.

  • Guiding Graphics. Quick Reference Guides and infographics throughout the text help students find and understand critical information in a clear, succinct, and engaging way.

  • Enhanced Studying. Created to improve testing outcomes, the Study for Success feature integrates a variety of optional and ancillary resources into each chapter while the expanded Certification Review quizzes build confidence with the certification testing format.

  • Convenient Glossary. An extensive, back-of-the-book glossary provides key medical and industry terms, along with their definitions, serving as a helpful reference for mastering the unique terminology and acronyms used in health care.

  • Healthy Skills. Painstaking coverage of the latest clinical and administrative skillsets offers readers everything they need to get ahead in one of today's most rewarding and in-demand fields.

  • Competency Mapping. Drawing clear connections between chapter material and current ABHES, CAAHEP, and MAERB competencies, this book shows students how their lessons intersect with the job, and help them better prepare for their futures as working professionals.

About the Author

Wilburta (Billie) Q. Lindh

Ms. Lindh, CMA (AAMA) is Professor Emerita at Highline College in Des Moines, Washington, where she served as Program Director and a consultant to the Medical Assistant Program, and received the Outstanding Faculty Member of the Year award for reshaping the program. The co-author of several textbooks on medical assisting, Ms. Lindh conducted workshops and lectured at events across the country during her tenure, and remains an active member of both the SeaTac Chapter of the American Association of Medical Assistants (AAMA) and the National American Association of Medical Assistants.

Carol D. Tamparo

Dr. Tamparo, PhD, CMA-A (AAMA) is the former Dean of Business and Allied Health at the Lake Washington Institute of Technology in Kirkland, Washington, and founder of the Medical Assistant Program at Highline College. The author and co-author of four texts for allied health professionals, she is also a member of the SeaTac American Association of Medical Assistants and the National American Association of Medical Assistants.

Barbara M. Dahl

Ms. Dahl, CMA (AAMA), CPC served as a tenured faculty member and coordinator for the Medical Assisting Program at Whatcom Community College in Bellingham, Washington, for more than 20 years. A credentialed CMA and CPC, she actively participated in the Whatcom County Chapter of Medical Assistants, Washington State Society of Medical Assistants, American Association of Medical Assistants (AAMA), Washington State Medical Assisting Educators, and American Academy of Professional Coders (AAPC). Ms. Dahl is currently consulting to organizations on medical management, personnel issues, curriculum development, and program accreditation, and as a medical assistant advocate.

Julie Morris

Ms. Morris, RN, BSN, CCMA, CMAA, CBCS has been involved in health care for more than four decades. After earning her Bachelor of Science in Nursing from Jacksonville State University, she went on to a career that included Director-level roles in case management, home infusion care, clinical education, and clinic management. Over the last ten years, Ms. Morris has honored her passion for education by instructing adults in allied health, eventually serving as Program Director, Externship Coordinator, and Director of Career Services. Currently, Ms. Morris devotes her career to curriculum development, integrating active learning in the classroom, and student engagement and success strategies. She is an active member of the Cobb Chapter of the American Association of Medical Assistants in Georgia.

Cindy Correa

Ms. Correa is the former Allied Health Educational Coordinator at City University of New York at Queens College. Responsible creating and developing curricula for several Queens College Allied Health certificate programs, including Medical Assistant, she now develops satellite courses for adult education programs. Her clinical experience extends to both private practice and administrative hospital work in oncology, cardiovascular surgery, pulmonology, and thoracic surgery. Ms. Correa also works on technical writing and software development projects, and serves on advisory boards for technical colleges in her home state of Colorado.

Table of Contents

Section I: GENERAL PROCEDURES.
Unit 1: Introduction to Medical Assisting and Health Professions.
1. The Medical Assisting Profession.
2. Health Care Settings and the Health Care Team.
Unit II: The Therapeutic Approach.
3. Coping Skills for the Medical Assistant.
4. Therapeutic Communication Skills.
5. The Therapeutic Approach to the Patient with a Life-Threatening Illness.
Unit III: Responsible Medical Practice.
6. Legal Considerations.
7. Ethical Considerations.
8. Emergency Procedures and First Aid.
Section II: ADMINISTRATIVE PROCEDURES.
Unit IV: Integrated Administrative Procedures.
9. Creating the Facility Environment.
10. Computers in the Medical Clinic.
11. Telecommunications.
12. Patient Scheduling.
13. Medical Records Management.
14. Written Communications.
15. Medical Documents.
Section III: Clinical Procedures.
Unit V: Managing Facility Finances.
16. Medical Insurance.
17. Medical Coding.
18. Daily Financial Practices.
19. Billing and Collections.
20. Accounting Practices.
Unit VI: Integrated Clinical Procedures.
21. Infection Control and Medical Asepsis.
22. The Patient History and Documentation.
23. Vital Signs and Measurements.
24. The Physical Examination.
Unit VII: Assisting with Specialty Examinations and Procedures.
25. Obstetrics and Gynecology.
26. Pediatrics.
27. Male Reproductive System.
28. Gerontology.
29. Examinations and Procedures of Body Systems.
Unit VIII: Advanced Techniques and Procedures.
30. Assisting with Minor Surgery.
31. Diagnostic Imaging.
32. Rehabilitation and Therapeutic Modalities.
33. Nutrition in Health and Disease.
34. Basic Pharmacology.
35. Calculation of Medication Dosage and Medication Administration.
36. Cardiac Procedures.
Unit IX: Laboratory Procedures.
37. Regulatory Guidelines for Safety and Quality in the Medical Laboratory.
38. Introduction to the Medical Laboratory.
39. Phlebotomy: Venipuncture and Capillary Puncture.
40. Hematology.
41. Urinalysis.
42. Basic Microbiology.
43. Specialty Laboratory Tests.
Section IV: PROFESSIONAL PROCEDURES.
Unit X: Clinic and Human Resources Management.
44. The Medical Assistant as Clinic Manager.
45. The Medical Assistant as Human Resources Manager.
Unit XI: Entry Into Entry into the Profession.
46. Preparing for Medical Assisting Credentials.
47. Employment Strategies.
Appendix A: Common Health Care Abbreviations and Symbols.
Glossary of Terms.
References.
Index.

New to this edition

  • Dynamic Trends. Extensive updates throughout the readings examine the latest trends and issues, industry best practices, and current technology, giving students an up-close perspective of medical assisting today.
  • Enlightening Openers. Every unit starts with this NEW opening feature called Attributes of Professionalism, which explores five important attributes of professional behavior in the health care workplace and offers practical questions for self-testing.
  • NEW Procedures. Updated to include the latest new and revised procedures, this book addresses the full depth and breadth of general, administrative, and clinical competencies for Medical Assistants.
  • Critical Focus. Designed with a laser focus from the first page, COMPREHENSIVE MEDICAL ASSISTING, 6e delivers learning outcomes based on current MAERB/CAAHEP/ABHES competencies, CLIA-waived laboratory procedures, and relevant digital terminology.
  • Pointed Icons. Special icons highlight content throughout the readings to remind students of the importance of professionalism in their medical assisting career.
  • Improved Course Control. A revised instructor's manual with chapter-linked exercises, learning activities tailored to diverse learning styles, a robust study guide with expanded critical thinking exercises and problem solving, and online competency checklists help you guide students through procedures and evaluate them with ease.

Supplements

All supplements have been updated in coordination with the Main title.
Please see Main title page for new to this edition information.

Instructor Supplements

Instructor's Companion Website  (ISBN-10: 1305964829 | ISBN-13: 9781305964822)

Everything you need for your course in one place! This collection of book-specific lecture and class tools is available online via www.cengage.com/login. Log on to the password-protected site to download the electronic instructor’s manual, workbook answer keys, coordinated PowerPoint® slides, and other time-saving resources.

Cengage Testing, powered by Cognero® Instant Access  (ISBN-10: 1305964985 | ISBN-13: 9781305964983)

Cengage Learning Testing, powered by Cognero®, is a flexible, online system that allows you to import, edit, and manipulate content from the text’s test bank or elsewhere. Include your own favorite test questions, create multiple test versions in an instant, and deliver tests from your LMS, your classroom, or wherever you want.

MindTap Medical Assisting, 2 terms (12 months) Instant Access for Lindh/Tamparo/Dahl/Morris/Correa’s Comprehensive Medical Assisting: Administrative and Clinical Competencies  (ISBN-10: 1305964896 | ISBN-13: 9781305964891)

MindTap Medical Assisting, 2 terms (12 months) for Lindh/Tamparo/Dahl/Morris/Correa’s Comprehensive Medical Assisting: Administrative and Clinical Competencies is the digital learning solution that helps you engage and transform your students into critical thinkers. Using dynamic assignments, customizable applications, real-time course analytics, and an intuitive e-reader, MindTap helps you lead students to higher levels of Bloom’s Taxonomy where analytical reasoning takes place.

MindTap Medical Assisting, 4 terms (24 months) Instant Access for Lindh/Tamparo/Dahl/Morris/Correa’s Comprehensive Medical Assisting: Administrative and Clinical Competencies  (ISBN-10: 1305964934 | ISBN-13: 9781305964938)

MindTap Medical Assisting, 4 terms (24 months) for Lindh/Tamparo/Dahl/Morris/Correa’s Comprehensive Medical Assisting: Administrative and Clinical Competencies is the digital learning solution that helps instructors engage and transform today’s students into critical thinkers. Through paths of dynamic assignments and applications that you can personalize, real-time course analytics and an accessible reader, MindTap helps you turn cookie cutter into cutting edge, apathy into engagement, and memorizers into higher-level thinkers.

Student Supplements

Study Guide  (ISBN-10: 1305964853 | ISBN-13: 9781305964853)

This helpful study guide includes key learning objectives for each chapter, outlines of important sections, a variety of self-test questions, and sets of problems similar to those in the textbook.

MindTap Medical Assisting, 2 terms (12 months) Instant Access for Lindh/Tamparo/Dahl/Morris/Correa’s Comprehensive Medical Assisting: Administrative and Clinical Competencies  (ISBN-10: 1305964896 | ISBN-13: 9781305964891)

It’s 1 AM, there are 20 tabs open on your computer, you lost your flashcards for the test, and you’re so tired you can’t even read. It’d be nice if someone came up with a more efficient way of studying. Luckily, someone did. With a single login for MindTap Medical Assisting for Lindh/Tamparo/Dahl/Morris/Correa’s Comprehensive Medical Assisting: Administrative and Clinical Competencies, 6e you can connect with your instructor, organize coursework, and have access to a range of study tools, including e-book and apps all in one place! Manage your time and workload without the hassle of heavy books! The MindTap Reader keeps all your notes together, lets you print the material, and will even read text out loud. Need extra practice? Find pre-populated flashcards and the entire eBook in the MindTap Mobile App, as well as quizzes and important course alerts. Want to know where you stand? Use the Progress app to track your performance in relation to other students.

MindTap Medical Assisting, 4 terms (24 months) Instant Access for Lindh/Tamparo/Dahl/Morris/Correa’s Comprehensive Medical Assisting: Administrative and Clinical Competencies  (ISBN-10: 1305964934 | ISBN-13: 9781305964938)

It’s 1 AM, there are 20 tabs open on your computer, you lost your flashcards for the test, and you’re so tired you can’t even read. It’d be nice if someone came up with a more efficient way of studying. Luckily, someone did. With a single login for MindTap Medical Assisting for Lindh/Tamparo/Dahl/Morris/Correa’s Comprehensive Medical Assisting: Administrative and Clinical Competencies, 6e you can connect with your instructor, organize coursework, and have access to a range of study tools, including e-book and apps all in one place! Manage your time and workload without the hassle of heavy books! The MindTap Reader keeps all your notes together, lets you print the material, and will even read text out loud. Need extra practice? Find pre-populated flashcards and the entire eBook in the MindTap Mobile App, as well as quizzes and important course alerts. Want to know where you stand? Use the Progress app to track your performance in relation to other students.