Managing for Quality and Performance Excellence, 9th Edition
- James Evans
- William Lindsay
- ISBN-10: 1285069463
- ISBN-13: 9781285069463
- 784 Pages | Hardcover
- Previous Editions: 2011, 2008, 2005
- COPYRIGHT: 2014 Published
The new edition of this definitive market leader and authoritative educational reference continues to provide unmatched coverage and insightful comparisons that guide your students through the intricacies of quality management today. Built upon the strength and proven experience of well-known authors and examiners for the Malcolm Baldrige Award, this text presents the fundamental principles and historical foundations of total quality with an emphasis on high-performance management practices, such as those reflected in the Baldrige Criteria. No other book offers coverage of ISO 9000 certification standards, Six Sigma, and the U.S. Malcolm Baldrige National Quality Award standards students find here. A wealth of first-hand, current examples from leading organizations throughout the world emphasize the practical aspects of the book's managerial focus as well as the technical topics that students are learning. Coverage of most of the Body of Knowledge required for ASQ certification helps you effectively prepare students to become Certified Quality Managers.
Part I: Principles of Quality Management.
1: Introduction to Quality.
2: Foundations of Quality Management.
3: Customer Focus.
4: Workforce Focus.
5: Process Focus.
Part II: Tools and Techniques for Quality Management.
6: Statistical Methods in Quality.
7: Design for Quality and Product Excellence.
8: Measuring and Controlling Quality.
9: Six Sigma and Process Improvement.
Part III: Beyond Quality: Performance Excellence in Organizations.
10: The Malcolm Baldrige Framework for Performance Excellence.
11: Strategic Focus on Performance Excellence.
12: Measurement and Knowledge Management for Performance Excellence.
13: Leadership for Performance Excellence.
14: Building and Sustaining Performance Excellence.
All supplements have been updated in coordination with the Main title.
Please see Main title page for new to this edition information.
Place all of the key teaching resources you need conveniently at your fingertips with this all-in-one source for planning, teaching, grading and assessing student understanding and progress. This CD now includes brief videos highlighting winning practices of Baldrige award winners, such as Pal's Sudden Service, Process Management, SPC, Supply Chain, and Texas Nameplate. You'll find the full Instructor's Manual/Solutions Manual with teaching suggestions and answers to all cases and problems in the text, Test Bank in Word and ExamView® computerized format, and PowerPoint® presentation slides.