Nelson Higher Education

Higher Education

OM 5, 5th Edition

  • includes CourseMate Printed Access Card
  • David A. Collier
  • James Evans
  • ISBN-10: 1285451376
  • ISBN-13: 9781285451374
  • 432 Pages | Paperback
  • Previous Editions: 2013, 2012, 2010
  • COPYRIGHT: 2015 Published
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About the Product

Created through a "student-tested, faculty-approved" review process with input from more than 150 students and faculty, Collier/Evan's OM5 provides a streamlined introduction to the core concepts, techniques, and applications of contemporary operations management. This engaging, accessible text combines balanced coverage of manufacturing and service operations with a full suite of proven learning tools in a convenient, affordable package. Perfect for today's diverse learners, OM5 includes integrated student resources, such as flashcards, cases, datasets, games and quizzes. This edition's effective tools -- including a robust Instructor's Manual, test bank, videos, and solutions -- make course management even easier. In addition to covering essential principles of operations management, this edition contains the latest OM and business examples featuring companies your students will instantly recognize from the news. The book explores the real-world applications of key concepts, emphasizing how material is both timely and personally relevant. New, unique Microsoft® Excel spreadsheet templates illustrate problem-solving, while five additional chapters, available on the website, offer support if you want to delve further into the quantitative aspects of operations management in your course.


  • Updated and new coverage in OM5 includes: An examination of Global Value chains: Inditex/Zara clothing; The pre- and post-production services perspective of a value chain (; Sustainability in Nike's value chain; An examination of "reshoring," a return to U.S. manufacturing; examination of performance measurement tools; Kodak and Xerox' redefinition of strategies; digital technology's effect on education; new strategies for environmental sustainability; the entry of new hybrid vehicles to the market; 3D printing technology; "wait apps" and their replacement of pagers at restaurants; sustainable universities and design for the environment; customer service the Disney way; the demise of cash registers; cell phone recycling; Motorola creates quality through design and management; prevention costs vs. expense of accidents at BP Deepwater Horizon.

  • MORE END-OF-CHAPTER MATERIAL ENCOURAGES ADDITIONAL PRACTICE: This edition now offers even more varied opportunities for reader practice. The author has increased the number of end-of-chapter problems from 10 to 15 per chapter.

  • FRESH REAL COMPANY ILLUSTRATIONS OFFER MEMORABLE EXAMPLES: New boxed features and applied examples from real companies throughout the book seize students' attention and clearly illustrate key principles.

  • UPDATED CASES DEMONSTRATE PRINCIPLES AT WORK: Several of the Chapter Cases throughout this edition are either revised or completely new to provide an up-to-the-minute look at OM principles in action.

  • NEW COVERAGE ADDRESSES THE LATEST OM DEVELOPMENTS: New chapter material covers the latest topics of critical importance in business today, such as sustainability, business analytics, and global sourcing. In addition, several chapter introductions are completely new to reflect today's most recent developments.

  • ENGAGING, ACCESSIBLE PRESENTATION IS COMPREHENSIVE: A streamlined structure with brief, but comprehensive, chapters and a modern design includes numerous examples of OM practices in manufacturing and service organizations that make the text more engaging and accessible without minimizing coverage for your course. Five supplementary chapters are available on the website for instructors who want to delve further into the quantitative aspects of operations management.

  • STUDY CARDS OFFER ON-THE-GO CONVENIENCE: Chapter-In-Review Cards at the back of the Student Edition provide a useful, portable study tool containing key information to help students prepare for class, complete assignments, or study for exams.

  • INSTRUCTOR PREP CARDS SIMPLIFY AND SAVE TIME: Instructor Prep Cards for each chapter in the Instructor's Edition make preparation simple by offering a quick outline of chapter content, a list of corresponding PowerPoint® resources, additional examples, and suggested assignments and discussion questions. PowerPoint® slides, a computerized Test Bank, and an Instructor's Manual are also available.

  • FORMULA CARDS PROVIDE QUICK REFERENCE: Both the Instructor's Edition and Student Edition feature detachable Formula Cards listing all key formulas from the text and the chapters in which they appear, making reference and review easier for instructors and students alike.

  • INNOVATIVE, INTEGRATED PACKAGE INCLUDES BOTH PRINT AND ONLINE CONTENT: A full suite of unique learning tools that appeal to different learning styles is available to students with the purchase of a new book. Quizzes, PowerPoint® slides, videos, and more are only a click away. Key discussion exercises are at the end of each chapter and additional materials are available on the book's website.

About the Author

David A. Collier

David A. Collier was the Eminent Scholar, Alico Chair in Operations Management, at the Lutgert College of Business, Florida Gulf Coast University. Dr. Collier earned his B.S. in Mechanical Engineering and M.B.A. from the University of Kentucky and his Ph.D. in Production and Operations Management from The Ohio State University. Dr. Collier previously taught at the Fuqua School of Business at Duke University, the Colgate Darden Graduate School of Business at the University of Virginia, the Fisher College of Business at The Ohio State University and at the University of Warwick in England. Dr. Collier is the recipient of five awards for outstanding journal articles and has written and published eight invited book chapters. Seven of Dr. Collier's cases have been reprinted in major marketing and operations management textbooks and several of his articles have been reprinted in the Harvard Business Review 10 Must Reads series. He has more than 80 refereed publications and has published in journals such as Management Sciences, Decision Sciences, Journal of Operations Management, Production & Operations Management, International Journal of Operations and Production Management, Business Horizons, Journal of Service Science and International Journal of Service Industry Management. Dr. Collier's work has more than 10,000 reads and 4,000 citations, according to Research Gate. Dr. Collier was also selected to the 1991 and 1992 Board of Examiners for Malcolm Baldrige National Quality Award. In addition, Dr. Collier is the author of six books on service, quality and operations management, including SERVICE MANAGEMENT: THE AUTOMATION OF SERVICES, SERVICE MANAGEMENT: OPERATING DECISIONS; THE SERVICE/QUALITY SOLUTION: USING SERVICE MANAGEMENT TO GAIN COMPETITIVE ADVANTAGE; OPERATIONS MANAGEMENT: GOODS, SERVICES AND VALUE CHAINS; OPERATIONS AND SUPPLY CHAIN MANAGEMENT; and OM6.

James Evans

James R. Evans is Professor Emeritus in the Department of Operations, Business Analytics and Information Systems in the Lindner College of Business at the University of Cincinnati. He has served as president of the Decision Sciences Institute and served for 11 years on the Board of Examiners and Panel of Judges for the Malcolm Baldrige National Quality Award. He has been editor of the Quality Management Journal, has been published by the American Society for Quality and has served on editorial boards of numerous other journals. Dr. Evans has published 100 refereed papers and more than 50 editions of leading books in operations management, quality, Six Sigma and business analytics. During the annual Quality Congress in May 2004, the American Society for Quality presented Dr. Evans and co-author Dr. William Lindsay with the Philip B. Crosby Medal for THE MANAGEMENT AND CONTROL OF QUALITY, 5th Edition, also published by Cengage, and now in its 11th edition. The Crosby medal was presented "for authoring a distinguished book contributing significantly to the extension of the philosophy and application of the principles, methods and techniques of quality management."

Table of Contents

1. Goods, Services, and Operations Management.
Operations Management. OM in the Workplace. Understanding Goods and Services. Customer Benefit Packages. Processes. OM: A History of Change and Challenge. Current Challenges in OM.
2. Value Chains.
The Concept of Value. Value Chain Paradigms and Perspectives. Value Chain Decisions. Offshoring. Value Chains in a Global Business Environment. Sustainable Value Chains.
3. Measuring Performance in Operations.
Types of Performance Measures. Analytics in Operations Management. Designing Measurement Systems in Operations. Models of Organizational Performance.
4. Operations Strategy.
Gaining Competitive Advantage. Understanding Customer Wants and Needs. Evaluating Goods and Services. Competitive Priorities. OM and Strategic Planning. A Framework for Operations Strategy.
5. Technology and Operations Management.
Understanding Technology in Operations. Technology in Value Chains. Benefits and Challenges of Technology. Technology Decisions and Implementation.
6. Goods and Service Design.
Designing Goods and Services. Customer-Focused Design. Designing Manufactured Goods. Service-Delivery System Design. Service-Encounter Design.
7. Process, Selection, Design, and Analysis.
Process Choice Decisions. The Product-Process Matrix. The Service-Positioning Matrix. Process Design. Process Analysis and Improvement. Process Design and Resource Utilization.
8. Facility and Work Design.
Facility Layout. Designing Product Layouts. Designing Process Layouts. Workplace Design.
9. Supply Chain Design.
Understanding Supply Chains. Designing the Supply Chain. Sustainable Supply Chains. Measuring Supply Chain Performance. Location Decision in Value Chains. Other Issues in Supply Chain Management.
10. Capacity Management.
Understanding Capacity. Capacity Measurement in Operations. Long-term Capacity Strategies. Short-term Capacity Management. Theory of Constraints.
11. Forecasting and Demand Planning.
Forecasting and Demand Planning. Basic Concepts in Forecasting. Statistical Forecasting Models. Regression as a Forecasting Approach. Judgmental Forecasting. Forecasting in Practice.
12. Managing Inventories.
Understanding Inventory. Inventory Characteristics. ABC Inventory Analysis. Managing Fixed-Quality Inventory Systems. Managing Fixed-Period Inventory Systems. Single-Period Inventory Model.
13. Resource Management.
Resource Planning Framework for Goods and Services. Aggregate Planning Options. Strategies for Aggregate Planning. Disaggregation in Manufacturing. Capacity Requirements Planning.
14. Operations Scheduling and Sequencing.
Understanding Scheduling and Sequencing. Scheduling Applications and Approaches. Sequencing. Applications of Sequencing Rules. Schedule Monitoring and Control.
15. Quality Management.
Understanding Quality. Influential Leaders in Modern Quality Management. The GAP Model. ISO 9000:2000. Six Sigma. Cost-of-Quality Measurement. The "Seven QC Tools." Other Improvement Strategies.
16. Quality Control and SPC.
Quality Control Systems. Statistical Process Control and Variation. Constructing Control Charts. Practical Issues in SPC Implementation. Process Capability.
17. Lean Operating Systems.
Principles of Lean Operating Systems. Lean Tools and Approaches. Lean Six Sigma. Lean Manufacturing and Service Tours. Just-in-time Systems.
18. Project Management.
The Scope of Project Management. Techniques for Planning, Scheduling and Controlling Projects. Time/Cost Trade-Offs. Uncertainty in Project Management.

New to this edition

  • NEW, UNIQUE EXCEL® SPREADSHEET TEMPLATES ILLUSTRATE PROBLEM SOLVING: This new edition of OM5 offers a new set of unique Microsoft® Excel spreadsheet templates designed to clearly illustrate and facilitate solving of common numerical problems.


Student Supplements

MindLink for CourseMate, 1 term (6 months) Instant Access  (ISBN-10: 1305673387 | ISBN-13: 9781305673380)