Managing for Quality and Performance Excellence, 10th Edition
- James Evans
- William Lindsay
- ISBN-10: 1305662547
- ISBN-13: 9781305662544
- 784 Pages | Hardcover
- Previous Editions: 2014, 2011, 2008
- COPYRIGHT: 2017 Published
The definitive market leader and authoritative educational reference, MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE, 10e delivers unmatched coverage and insightful comparisons that guide students through the intricacies of quality management. Built upon the strength and proven experience of well-known authors and examiners for the Malcolm Baldrige Award, this text presents the fundamental principles and historical foundations of total quality with an emphasis on high-performance management practices. It offers unrivaled coverage of ISO 9000 certification standards, Six Sigma, and the U.S. Malcolm Baldrige National Quality Award standards. A wealth of firsthand, current examples from leading organizations emphasize the practical aspects of the book’s managerial focus as well as the technical topics that students are learning. Coverage of most of the Body of Knowledge required for ASQ certification helps you effectively prepare students to become Certified Quality Managers.
Part I: PRINCIPLES OF QUALITY MANAGEMENT.
1. Introduction to Quality.
2. Foundations of Quality Management.
3. Customer Focus.
4. Workforce Focus.
5. Process Focus.
Part II: TOOLS AND TECHNIQUES FOR QUALITY.
6. Statistical Methods in Quality Management.
7. Design for Quality and Product Excellence.
8. Measuring and Controlling Quality.
9. Process Improvement and Six Sigma.
Part III: BEYOND QUALITY MANAGEMENT: MANAGING FOR PERFORMANCE EXCELLENCE.
10. The Baldrige Framework for Performance Excellence.
11. Strategy and Performance Excellence.
12. Measurement and Knowledge Management for Performance Excellence.
13. Leadership for Performance Excellence.
14. Building and Sustaining Quality and Performance Excellence.
All supplements have been updated in coordination with the Main title.
Please see Main title page for new to this edition information.
This website provides a variety of resources to help students review for class, including chapter outlines, glossaries, flashcards, and learning objectives.Cengage Testing, powered by Cognero® Instant Access (ISBN-10: 130566258X | ISBN-13: 9781305662582)
Cengage Learning Testing Powered by Cognero® is a flexible, online system that allows you to import, edit, and manipulate content from the text’s test bank or elsewhere, including your own favorite test questions; create multiple test versions in an instant; and deliver tests from your LMS, your classroom, or wherever you want.