Nelson Higher Education

Higher Education

Managing for Quality and Performance Excellence, 10th Edition

  • James Evans
  • William Lindsay
  • ISBN-10: 1305662547
  • ISBN-13: 9781305662544
  • 784 Pages | Hardcover
  • Previous Editions: 2014, 2011, 2008
  • COPYRIGHT: 2017 Published
Request a Copy for Review


About the Product

The definitive market leader and authoritative educational reference, MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE, 10e delivers unmatched coverage and insightful comparisons that guide students through the intricacies of quality management. Built upon the strength and proven experience of well-known authors and examiners for the Malcolm Baldrige Award, this text presents the fundamental principles and historical foundations of total quality with an emphasis on high-performance management practices. It offers unrivaled coverage of ISO 9000 certification standards, Six Sigma, and the U.S. Malcolm Baldrige National Quality Award standards. A wealth of firsthand, current examples from leading organizations emphasize the practical aspects of the book’s managerial focus as well as the technical topics that students are learning. Coverage of most of the Body of Knowledge required for ASQ certification helps you effectively prepare students to become Certified Quality Managers.


  • Providing students with an assortment of hands-on applications, “Bonus Materials” are available on the student companion website and include additional cases, summaries of key points and terminology, supplementary topics, and added cases and Quality in Practice features.

  • The text’s comprehensive coverage includes most of the body of knowledge (BOK) required for ASQ certification as a Certified Quality Manager.

About the Author

James Evans

James R. Evans is Professor Emeritus in the Department of Operations, Business Analytics and Information Systems in the Lindner College of Business at the University of Cincinnati. He has served as president of the Decision Sciences Institute and served for 11 years on the Board of Examiners and Panel of Judges for the Malcolm Baldrige National Quality Award. He has been editor of the Quality Management Journal, has been published by the American Society for Quality and has served on editorial boards of numerous other journals. Dr. Evans has published 100 refereed papers and more than 50 editions of leading books in operations management, quality, Six Sigma and business analytics. During the annual Quality Congress in May 2004, the American Society for Quality presented Dr. Evans and co-author Dr. William Lindsay with the Philip B. Crosby Medal for THE MANAGEMENT AND CONTROL OF QUALITY, 5th Edition, also published by Cengage, and now in its 11th edition. The Crosby medal was presented "for authoring a distinguished book contributing significantly to the extension of the philosophy and application of the principles, methods and techniques of quality management."

William Lindsay

William M. Lindsay is Professor Emeritus of Management at Northern Kentucky University. In addition to co-authoring eight editions of MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE (including predecessors), he is the co-author of TOTAL QUALITY AND ORGANIZATION DEVELOPMENT. He served as an examiner for the Malcolm Baldrige National Quality Award for four years, as a judge for the Kentucky Quality Award for five years and as a judge for the Seasongood Innovation Awards for the city of Cincinnati for three years. He is a senior member and past president of the Cincinnati Chapter of the Institute of Industrial Engineers, past president of the Cincinnati Chapter of the Association for Quality and Participation and a member of the American Society for Quality, in addition to membership with several other professional organizations. Dr. Lindsay continues to teach MBA courses in quality management and project management. He serves as a board member of CLASP, a local nonprofit after-school program for elementary-age children, and is an active volunteer at his church. He earned a B.S.I.E. from the Georgia Institute of Technology, an M.S. in engineering from the University of Cincinnati and an M.B.A. and Ph.D. from Georgia State University.

Table of Contents

Brief Contents.
1. Introduction to Quality.
2. Foundations of Quality Management.
3. Customer Focus.
4. Workforce Focus.
5. Process Focus.
6. Statistical Methods in Quality Management.
7. Design for Quality and Product Excellence.
8. Measuring and Controlling Quality.
9. Process Improvement and Six Sigma.
10. The Baldrige Framework for Performance Excellence.
11. Strategy and Performance Excellence.
12. Measurement and Knowledge Management for Performance Excellence.
13. Leadership for Performance Excellence.
14. Building and Sustaining Quality and Performance Excellence.

New to this edition

  • The tenth edition of MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE continues to embrace the fundamental principles, criteria, and historical foundations of total quality, while providing a foundation for understanding and applying technical tools and performance excellence from an enterprise perspective. All chapters have been carefully updated to provide the most current coverage available.
  • Two new Excel templates for the Taguchi loss function and system reliability calculations have been added to facilitate problem solving.
  • Several Quality Profiles and Quality in Practice cases have been replaced with more recent and relevant material that emphasizes the importance of quality in the global economy.
  • Reflecting the latest challenges and practices from the field, twelve new cases have been added and approximately one-third of the numerical end-of-chapter problems have been revised -- giving students hands-on practice applying chapter concepts to current real-world situations.


All supplements have been updated in coordination with the Main title.
Please see Main title page for new to this edition information.

Instructor Supplements

Website  (ISBN-10: 1305662563 | ISBN-13: 9781305662568)

This website provides a variety of resources to help students review for class, including chapter outlines, glossaries, flashcards, and learning objectives.

Cengage Testing, powered by Cognero® Instant Access  (ISBN-10: 130566258X | ISBN-13: 9781305662582)

Cengage Learning Testing Powered by Cognero® is a flexible, online system that allows you to import, edit, and manipulate content from the text’s test bank or elsewhere, including your own favorite test questions; create multiple test versions in an instant; and deliver tests from your LMS, your classroom, or wherever you want.