Nelson Higher Education

Higher Education

A+ Guide to IT Technical Support (Hardware and Software), 9th Edition

  • Jean Andrews
  • ISBN-10: 1305266439
  • ISBN-13: 9781305266438
  • 1119 Pages | Hardcover
  • Previous Editions: 2014, 2010, 2007
  • COPYRIGHT: 2017 Published
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Overview

About the Product

This step-by-step, highly visual text provides a comprehensive introduction to managing and maintaining computer hardware and software. Written by best-selling author and educator Jean Andrews, A+ Guide to IT Technical Support, Ninth Edition closely integrates the CompTIA A+ Exam objectives to prepare students for the 220-901 and 220-902 certification exams. The new Ninth Edition also features extensive updates to reflect current technology, techniques, and industry standards in the dynamic, fast-paced field of PC repair and information technology. Each chapter covers both core concepts and advanced topics, organizing material to facilitate practical application and encourage students to learn by doing. The new edition features more coverage of updated hardware, security, virtualization, new coverage of cloud computing, Linux and Mac OS, and increased emphasis on mobile devices. Supported by a wide range of supplemental resources to enhance learning with Lab Manuals, CourseNotes, online labs and the optional MindTap that includes labs, certification test prep and interactive exercises and activities, this proven text offers students an ideal way to prepare for success as a professional IT support technician and administrator.

Features

  • Special icons and features throughout the text make it easy to identify content covered on the CompTIA A+ 220-901 and 220-902 certification exams, allowing students to focus their efforts effectively when reviewing for the exams.

  • Learning tools and special features help students master the material, including Applying Concepts, Key Terms, Reviewing the Basics, Thinking Critically, Hands-On Projects, and Real Problems, Real Solutions.

  • A unique A+ Table of Contents allows students to quickly identify topics relevant to the CompTIA A+ exams and determine where those topics are covered within the text.

Reviews

“I think the addition of tablets/mobile devices is a large strength of the chapter and imagery is nice. Students learn with images and descriptions so I think this is done nicely.”
— Steve Ebben, Fox Valley Technical College

About the Author

Jean Andrews

Jean Andrews has more than 30 years of experience in the computer industry as well as more than 13 years of teaching in the college classroom. She has worked in a variety of businesses where she's designed, written, and supported application software. She has also managed a computer repair help desk and handled troubleshooting for wide area networks. Ms. Andrews has written numerous books on software, hardware and the Internet. In addition to this bestselling A+ GUIDE TO IT TECHNICAL SUPPORT, she's written the A+ GUIDE TO HARDWARE: MANAGING, MAINTAINING AND TROUBLESHOOTING. She lives in north Georgia.

Table of Contents

1. First Look at Computer Parts and Tools.
2. Working Inside Desktop Computers and Laptops.
3. All About Motherboards.
4. Supporting Processors and Upgrading Memory.
5. Supporting the Power System and Troubleshooting Computers.
6. Supporting Hard Drives and Other Storage Devices.
7. Survey of Windows Features and Support Tools.
8. Installing Windows.
9. Supporting I/O Devices.
10. Maintaining Windows.
11. Optimizing Windows.
12. Troubleshooting Windows and Supporting Users.
13. Troubleshooting Windows Startup.
14. Connecting to and Setting up a Network.
15. Supporting Network Hardware.
16. Supporting Mobile Operating Systems.
17. Windows Resources on a Network.
18. Security Strategies.
19. Supporting Printers and Customizing a System.
20. Virtualization, Linux, and Mac OS X.
Appendix A: Safety Procedures and Environmental Concerns.
Appendix B: Entry Points for Windows Startup Processes.
Appendix C: CompTIA A+ Acronyms.

New to this edition

  • Hardware and software coverage aligned to CompTIA A+ certification exam.
  • Extensive updates to reflect the new organization and content of the CompTIA A+ certification exams, helping students to prepare for success on the 220-901 and 220-902 exams.
  • Features new coverage of Windows 8/8.1. New coverage of Linux and Mac OS.
  • More extensive coverage of mobile devices and mobile operating systems (Android, iOS, and Windows). Integrated coverage of notebooks/laptops in every chapter.
  • Features more coverage of security, basic cloud computing, and virtualization.
  • Features coverage of new topics for the 220-901 exam, such as updated hardware including UEFI firmware, new processors, sockets, display devices, virtual printing, wearable technologies, phablets and mobile device accessories, and digital security enhancements.
  • Includes topics new for the 220-902 exam, such as Microsoft® Windows® 8/8.1, light coverage of Linux and Mac OS, Linux commands, troubleshooting Linux, Mac OS startup and errors, basic cloud concepts, mobile operating systems (Android, iOS, and Windows) mobile security, synchronizing data and troubleshooting theory and applications.
  • An extensive collection of supplemental resources enhance teaching and learning. Highlights include Lab Manuals, CourseNotes, Online Labs and MindTap that includes online labs, certification test prep and interactive exercises and activities.

Supplements

All supplements have been updated in coordination with the Main title.
Please see Main title page for new to this edition information.

Instructor Supplements

Instructor's Companion Web Site  (ISBN-10: 1305266579 | ISBN-13: 9781305266575)

Everything you need for your course in one place! This collection of product-specific lecture and class tools is available online via the instructor resource center at www.cengage.com/login. You'll be able to access and download materials such as PowerPoint presentations, images, instructor’s manual, videos, and more.

Lab Manual for Andrews’ A+ Guide to IT Technical Support Edition  (ISBN-10: 1305266544 | ISBN-13: 9781305266544)

Lab Manual for Andrews’ A+ Guide to IT Technical Support, 9th Edition INSTRUCTOR DESCRIPTION: The Laboratory Manual is a valuable tool designed to enhance your lab experience. Lab activities, objectives, materials lists, step-by-step procedures, illustrations, and review questions are commonly found in a Lab Manual.

Cengage Testing, powered by Cognero® Instant Access  (ISBN-10: 1305270983 | ISBN-13: 9781305270985)

Cengage Learning Testing, powered by Cognero® is a flexible, online system that allows you to import, edit, and manipulate content from the text’s test bank or elsewhere, including your own favorite test questions; create multiple test versions in an instant; and deliver tests from your LMS, your classroom, or wherever you want.

LabConnection, 2 terms (12 months) Instant Access  (ISBN-10: 1305267478 | ISBN-13: 9781305267473)

LabConnection® provides lab simulations, interactive exercises and deep remediation capabilities. It can be used as a virtual lab and homework assignment tool. LabConnection supports and ties back to Cengage Learning’s A+ Guide to IT Tech Support, Ninth Edition textbook and CompTIA’s A+ 220-901 and 220-902 Exams. The system is designed for instructor-led or distance learning course. LabConnection is available as an online version, DVD version and institutional versions, with full learning management capabilities.

LabConnection Standard Enterprise Solution  (ISBN-10: 1305268865 | ISBN-13: 9781305268869)

LabConnection® provides lab simulations, interactive exercises and deep remediation capabilities. It can be used as a virtual lab and homework assignment tool. LabConnection supports and ties back to Cengage Learning’s A+ Guide to IT Tech Support, Ninth Edition textbook and CompTIA’s A+ 220-901 and 220-902 Exams. The system is designed for instructor-led or distance learning course. LabConnection is available as an online version, DVD version and institutional versions, with full learning management capabilities.

MindTap PC Repair, 1 term (6 months) Instant Access for Andrews' A+ Guide for IT Technical Support  (ISBN-10: 1305944550 | ISBN-13: 9781305944558)

MindTap PC Repair for Andrew’s A+ Guide for IT Technical Support, 9th Edition is the digital learning solution that powers students from memorization to mastery. It gives you complete control of your course—to provide engaging content, to challenge every individual, and to build their confidence. Empower students to accelerate their progress with MindTap. MindTap: Powered by You. MindTap gives you complete ownership of your content and learning experience. Customize the interactive syllabi, emphasize the most important topics, and add your own material or notes in the eBook.

MindTap PC Repair, 2 terms (12 months) Instant Access for Andrews' A+ Guide to IT Technical Support  (ISBN-10: 133711314X | ISBN-13: 9781337113144)

MindTap PC Repair for Andrew’s A+ Guide for IT Technical Support, 9th Edition is the digital learning solution that powers students from memorization to mastery. It gives you complete control of your course—to provide engaging content, to challenge every individual, and to build their confidence. Empower students to accelerate their progress with MindTap. MindTap: Powered by You. MindTap gives you complete ownership of your content and learning experience. Customize the interactive syllabi, emphasize the most important topics, and add your own material or notes in the eBook.

IT Technical Support Troubleshooting Pocket Guide  (ISBN-10: 1305266536 | ISBN-13: 9781305266537)

When working on a PC, laptop or mobile device, you’ll want to keep this handy PC Troubleshooting Pocket Guide by your side. Jean Andrews provides clear, complete explanations to make technical topics easy to understand. The PC Troubleshooting Pocket Guide will help individuals diagnose computer problems with ease and speed. This portable, compact volume provides essential diagnostic and troubleshooting information, and is an essential tool for anyone who needs to find computer information quickly and efficiently.

Supporting Windows 10  (ISBN-10: 1305268857 | ISBN-13: 9781305268852)

SUPPORTING WINDOWS 10 is an essential resource for current and aspiring PC repair technicians who need to know up-to-date information on how to support the latest Windows operating systems. This Microsoft® Windows® 10 supplement is designed to use in conjunction with A+ IT Tech Support, 9th Edition and A+ Guide to Hardware, 9th Edition. Wide-ranging and highly practical, the text provides thorough coverage of the differences between different Windows operating systems; how to install and maintain Windows 10; and tools for troubleshooting network connections. The text also examines security tools and techniques relevant to Windows 10 and explains how to troubleshoot startup errors and slowdowns. Labs for each chapter focus on support tools and techniques for Windows 10 that differ from previous Windows operating systems.

A+ (Exam# 220-901) CourseNotes  (ISBN-10: 1305269241 | ISBN-13: 9781305269248)

Laminated quick reference card with vital information for CompTIA’s A+ exams, useful as a study resource, supplement to the textbook or as a quick reference.

A+ (Exam# 220-902) CourseNotes  (ISBN-10: 130526925X | ISBN-13: 9781305269255)

Laminated quick reference card with vital information for CompTIA’s A+ exams, useful as a study resource, supplement to the textbook or as a quick reference.

Student Supplements

Lab Manual for Andrews’ A+ Guide to IT Technical Support Edition  (ISBN-10: 1305266544 | ISBN-13: 9781305266544)

The Laboratory Manual is a valuable tool designed to enhance your lab experience. Lab activities, objectives, materials lists, step-by-step procedures, illustrations, and review questions are commonly found in a Lab Manual.

LabConnection, 2 terms (12 months) Instant Access  (ISBN-10: 1305267478 | ISBN-13: 9781305267473)

LabConnection® provides lab simulations, interactive exercises and deep remediation capabilities. It can be used as a virtual lab and homework assignment tool. LabConnection supports and ties back to Cengage Learning’s A+ Guide to IT Tech Support, Ninth Edition textbook and CompTIA’s A+ 220-901 and 220-902 Exams. The system is designed for instructor-led or distance learning course. LabConnection is available as an online version, DVD version and institutional versions, with full learning management capabilities.

LabConnection Standard Enterprise Solution  (ISBN-10: 1305268865 | ISBN-13: 9781305268869)

LabConnection® provides lab simulations, interactive exercises and deep remediation capabilities. It can be used as a virtual lab and homework assignment tool. LabConnection supports and ties back to Cengage Learning’s A+ Guide to IT Tech Support, Ninth Edition textbook and CompTIA’s A+ 220-901 and 220-902 Exams. The system is designed for instructor-led or distance learning course. LabConnection is available as an online version, DVD version and institutional versions, with full learning management capabilities.

MindTap PC Repair, 1 term (6 months) Instant Access for Andrews' A+ Guide for IT Technical Support  (ISBN-10: 1305944550 | ISBN-13: 9781305944558)

MindTap PC Repair for Andrew’s A+ Guide for IT Technical Support, 9th Edition helps you learn on your terms. INSTANT ACCESS IN YOUR POCKET. Take advantage of the MindTap Mobile App to learn on your terms. Read or listen to textbooks and study with the aid of instructor notifications, flashcards, and practice quizzes. MINDTAP HELPS YOU CREATE YOUR OWN POTENTIAL. GEAR UP FOR ULTIMATE SUCCESS. Track your scores and stay motivated toward your goals. Whether you have more work to do or are ahead of the curve, you’ll know where to focus your efforts. And the MindTap Green Dot will charge your confidence along the way. MINDTAP HELPS YOU OWN YOUR PROGRESS. MAKE THE TEXT YOURS. No one knows what works for you better than you. Highlight key text, add notes, and create custom flashcards. When it’s time to study, everything you’ve flagged or noted can be gathered into a guide you can organize.

MindTap PC Repair, 2 terms (12 months) Instant Access for Andrews' A+ Guide to IT Technical Support  (ISBN-10: 133711314X | ISBN-13: 9781337113144)

MindTap PC Repair for Andrew’s A+ Guide for IT Technical Support, 9th Edition helps you learn on your terms. INSTANT ACCESS IN YOUR POCKET. Take advantage of the MindTap Mobile App to learn on your terms. Read or listen to textbooks and study with the aid of instructor notifications, flashcards, and practice quizzes. MINDTAP HELPS YOU CREATE YOUR OWN POTENTIAL. GEAR UP FOR ULTIMATE SUCCESS. Track your scores and stay motivated toward your goals. Whether you have more work to do or are ahead of the curve, you’ll know where to focus your efforts. And the MindTap Green Dot will charge your confidence along the way. MINDTAP HELPS YOU OWN YOUR PROGRESS. MAKE THE TEXT YOURS. No one knows what works for you better than you. Highlight key text, add notes, and create custom flashcards. When it’s time to study, everything you’ve flagged or noted can be gathered into a guide you can organize.

IT Technical Support Troubleshooting Pocket Guide  (ISBN-10: 1305266536 | ISBN-13: 9781305266537)

When working on a PC, laptop or mobile device, you’ll want to keep this handy PC Troubleshooting Pocket Guide by your side. Jean Andrews provides clear, complete explanations to make technical topics easy to understand. The PC Troubleshooting Pocket Guide will help individuals diagnose computer problems with ease and speed. This portable, compact volume provides essential diagnostic and troubleshooting information, and is an essential tool for anyone who needs to find computer information quickly and efficiently.

Supporting Windows 10  (ISBN-10: 1305268857 | ISBN-13: 9781305268852)

SUPPORTING WINDOWS 10 is an essential resource for current and aspiring PC repair technicians who need to know up-to-date information on how to support the latest Windows operating systems. This Microsoft® Windows® 10 supplement is designed to use in conjunction with A+ IT Tech Support, 9th Edition and A+ Guide to Hardware, 9th Edition. Wide-ranging and highly practical, the text provides thorough coverage of the differences between different Windows operating systems; how to install and maintain Windows 10; and tools for troubleshooting network connections. The text also examines security tools and techniques relevant to Windows 10 and explains how to troubleshoot startup errors and slowdowns. Labs for each chapter focus on support tools and techniques for Windows 10 that differ from previous Windows operating systems.

A+ (Exam# 220-901) CourseNotes  (ISBN-10: 1305269241 | ISBN-13: 9781305269248)

Laminated quick reference card with vital information for CompTIA’s A+ exams, useful as a study resource, supplement to the textbook or as a quick reference.

A+ (Exam# 220-902) CourseNotes  (ISBN-10: 130526925X | ISBN-13: 9781305269255)

Laminated quick reference card with vital information for CompTIA’s A+ exams, useful as a study resource, supplement to the textbook or as a quick reference.