Nelson Higher Education

Higher Education

A+ Guide to Managing & Maintaining Your PC, 8th Edition

  • includes 2 terms (12 months)Printed Access Card
  • Jean Andrews
  • ISBN-10: 1133135080
  • ISBN-13: 9781133135081
  • 1344 Pages | Hardcover
  • Previous Editions: 2010, 2007, 2004
  • COPYRIGHT: 2014 Published
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Overview

About the Product

This step-by-step, highly visual text provides a comprehensive introduction to managing and maintaining computer hardware and software. Written by best-selling author and educator Jean Andrews, A+ GUIDE TO MANAGING AND MAINTAINING YOUR PC closely integrates the CompTIA A+ Exam objectives to prepare students for the 220-801 and 220-802 certification exams. The new Eighth Edition also features extensive updates to reflect current technology, techniques, and industry standards in the dynamic, fast-paced field of PC repair. Each chapter covers both core concepts and advanced topics, organizing material to facilitate practical application and encourage students to learn by doing. Supported by a wide range of supplemental resources to enhance learning—including innovative instructional tools, interactive exercises and activities, and online study guides—this proven text offers students an ideal way to prepare for success as a professional PC repair technician.

Features

  • Special icons and features throughout the text make it easy to identify content covered on the CompTIA A+ 220-801 and 220-802 certification exams, allowing students to focus their efforts effectively when reviewing for the exams.

  • Learning tools and special features help students master the material, including Applying Concepts, Key Terms, Reviewing the Basics, Thinking Critically, Hands-On Projects, and Real Problems, Real Solutions.

  • A unique A+ Table of Contents allows students to quickly identify topics relevant to the CompTIA A+ exams and determine where those topics are covered within the text.

  • An extensive collection of supplemental resources enhance teaching and learning. Highlights include innovative instructional and course management tools, interactive activities and study guides, and online material for reinforcement and enrichment.

About the Author

Jean Andrews

Jean Andrews has more than 30 years of experience in the computer industry as well as more than 13 years of teaching in the college classroom. She has worked in a variety of businesses where she's designed, written, and supported application software. She has also managed a computer repair help desk and handled troubleshooting for wide area networks. Ms. Andrews has written numerous books on software, hardware and the Internet. In addition to this bestselling A+ GUIDE TO IT TECHNICAL SUPPORT, she's written the A+ GUIDE TO HARDWARE: MANAGING, MAINTAINING AND TROUBLESHOOTING. She lives in north Georgia.

Table of Contents

1. First Look at Computer Parts and Tools.
2. Working Inside a Computer.
3. Introducing Windows Operating Systems.
4. All About Motherboards.
5. Supporting Processors and Upgrading Memory.
6. Supporting Hard Drives.
7. Installing Windows.
8. Supporting I/O and Storage Devices.
9. Satisfying Customer Needs.
10. Maintaining Windows.
11. Optimizing Windows.
12. Troubleshooting Windows and Applications.
13. Troubleshooting Hardware Problems.
14. Troubleshooting Windows Startup Problems.
15. Connecting to and Setting up a Network.
16. Networking Types, Devices, and Cabling.
17. Windows Resources on a Network.
18. Security Strategies.
19. Supporting Notebooks.
20. Mobile Devices and Client-Side Virtualization.
21. Supporting Printers.
Appendix A: History of Operating Systems.
Appendix B: Windows Vista.
Appendix C: Windows XP.
Appendix D: Creating a Standard Image.
Appendix E: Keystroke Shortcuts in Windows.
Appendix F: CompTIA A+ Acronyms.

New to this edition

  • Hardware and software coverage aligned to CompTIA A+ certification exam.
  • Extensive updates to reflect the new organization and content of the CompTIA A+ certification exams, helping students to prepare for success on the 220-801 and 220-802 exams.
  • Covers essential topics and techniques related to both PC hardware and software, including hardware component identification and installation, networking devices, cables and connectors, laptop hardware and features, printer types and components, operational procedures (including maintenance), customer service, operating systems, mobile devices, security, and troubleshooting.
  • Chapters have been reordered and reorganized to better reflect the needs and knowledge of today's students. Within each chapter, topics are organized to support progressive, hands-on learning; practical projects are integrated throughout; and material not relevant to current exam standards has been removed or minimized.
  • Photos, screen shots, and illustrations have been updated throughout the text to reflect current operating systems and interfaces, making it easier for students to connect chapter material to the software and hardware they will encounter in their professional careers.
  • Features coverage of new topics for the 220-801 exam, such as CPU sockets, CPU virtualization support, wireless device connections, custom configured systems, key protocols, SOHO routers, cellular network and WiMAX connections, network topologies, print servers and imaging processes, and security practices to prevent prohibited content or activity.
  • Includes topics new for the 220-802 exam, such as Microsoft® Windows® 7, installing an OS, PXE, remote network installations, local security policy, component services, tablet PC settings, cellular network connections, network card properties, client-side virtualization, mobile operating systems, network connectivity, configuring email, mobile security, synchronizing data, and troubleshooting theory and applications.

Supplements

All supplements have been updated in coordination with the Main title.
Please see Main title page for new to this edition information.

Instructor Supplements

A+ Guide to Hardware  (ISBN-10: 1133135129 | ISBN-13: 9781133135128)

This step-by-step, highly visual text provides students with a comprehensive introduction to managing and maintaining computer hardware. Written by best-selling author and educator Jean Andrews, A+ GUIDE TO HARDWARE, Sixth Edition closely integrates the CompTIA A+ Exam objectives to prepare students for the hardware portions of the 220-801 and 220-802 certification exams. The new Sixth Edition also features extensive updates to reflect current technology, techniques, and industry standards in the dynamic, fast-paced field of PC repair. Each chapter covers both core concepts and advanced topics, organizing material to facilitate practical application and encourage students to learn by doing. Supported by a wide range of supplemental resources to enhance learning—including innovative instructional tools, interactive exercises and activities, and online study guides—this proven text offers an ideal way to prepare for success as a professional PC repair technician.

A+ Guide to Software  (ISBN-10: 1133135137 | ISBN-13: 9781133135135)

This step-by-step, highly visual text provides students with a comprehensive introduction to managing and maintaining computer software. Written by best-selling author and educator Jean Andrews, A+ GUIDE TO SOFTWARE closely integrates the Computing Technology Industry Association (CompTIA) A+ Exam objectives to prepare students for the software portions of the 220-801 and 220-802 certification exams. The new Sixth Edition also features extensive updates to reflect current technology, techniques, and industry standards in the dynamic, fast-paced field of PC repair. Each chapter covers both core concepts and advanced topics, organizing material to facilitate practical application and encourage students to learn by doing. Supported by a wide range of supplemental resources to enhance learning—including innovative instructional tools, interactive exercises and activities, and online study guides—this proven text offers an ideal way to prepare students for success as a professional PC repair technician.

Lab Manual for Andrews' A+ Guide to Managing & Maintaining Your PC  (ISBN-10: 1133135102 | ISBN-13: 9781133135104)

The LabManual is a valuable tool designed to enhance your lab experience. Lab activities, objectives, materials lists, step-by-step procedures, illustrations, and review questions are commonly found in a Lab Manual.

Instructor's Resource CD-ROM  (ISBN-10: 1133135110 | ISBN-13: 9781133135111)

The Instructor Resources commonly includes PowerPoint presentations for each core textbook chapter, computerized test bank, Instructor's Manual, and other text-specific resources.

LabConnection Standard Enterprise Solution for A+ Guide to Managing and Maintaining Your PC  (ISBN-10: 1133728197 | ISBN-13: 9781133728191)

With powerful computer-based exercises, simulations and in-depth remediation capabilities, LabConnection™ provides a uniquely integrated supplement to hands-on A+ PC Repair courses, and can be used both as a virtual lab and homework assignment tool. The system provides automatic grading and student record maintenance. LabConnection supports Cengage Learning's A+ Guide to Managing and Maintaining Your PC textbook and the CompTIA's A+ certification exams, and offers students remediation towards both. LabConnection is also available on DVD.

CourseMate, 2 terms (12 months) Instant Access  (ISBN-10: 1133135463 | ISBN-13: 9781133135463)

Interested in a simple way to complement your text and course content with study and practice materials? Cengage Learning's [PC Repair] CourseMate brings course concepts to life with interactive learning, study, and exam preparation tools that support the printed textbook. Watch student comprehension soar as your class works with the printed textbook and the textbook-specific website. [PC Repair] CourseMate goes beyond the book to deliver what you need!

dtiMetrics Printed Access Card  (ISBN-10: 113313517X | ISBN-13: 9781133135173)

This online testing system automatically grades students, keeps class and student records, and tests against both the text and A+ certification exam requirements. Controlled and managed by the classroom instructor, ditMetrics is hosted and maintained by dtiPublishing, a third-party provider and quality Cengage partner.

LabConnection, 2 terms (12 months) Instant Access Code for A+ Guide to Managing and Maintaining Your PC  (ISBN-10: 1133728227 | ISBN-13: 9781133728221)

With powerful online exercises, simulations and in-depth remediation capabilities, LabConnection™ provides a uniquely integrated supplement to hands-on A+ PC Repair courses, and can be used both as a virtual lab and homework assignment tool. The system provides automatic grading and student record maintenance. LabConnection supports Cengage Learning's A+ Guide to Managing and Maintaining Your PC textbook and the CompTIA's A+ certification exams, and offers students remediation towards both. LabConnection, by dti Publishing, is a system that enables exercises and labs to be embedded within the curriculum and instruction. The system is designed for instructor led learning but can also be built into a distance learning course. LabConnection is also available on DVD and as an institutional version with full learning management capabilities.

Web-Based Labs for A+: Software Labs Printed Access Card  (ISBN-10: 1133135226 | ISBN-13: 9781133135227)

Provide students with a lab environment over the Internet with these step-by-step labs. Based on the text's Hands-On projects, they allow students to log on using a standard Web browser and acquire real-life experience with various operating systems, including Windows 7.

ExamConnection 1 term (6 months) Instant Access  (ISBN-10: 1305662989 | ISBN-13: 9781305662988)

This step-by-step, highly visual text provides a comprehensive introduction to managing and maintaining computer hardware and software. Written by best-selling author and educator Jean Andrews, A+ GUIDE TO MANAGING AND MAINTAINING YOUR PC closely integrates the CompTIA A+ Exam objectives to prepare students for the 220-801 and 220-802 certification exams. The new Eighth Edition also features extensive updates to reflect current technology, techniques, and industry standards in the dynamic, fast-paced field of PC repair. Each chapter covers both core concepts and advanced topics, organizing material to facilitate practical application and encourage students to learn by doing. Supported by a wide range of supplemental resources to enhance learning—including innovative instructional tools, interactive exercises and activities, and online study guides—this proven text offers students an ideal way to prepare for success as a professional PC repair technician.

CourseMate 2 terms (12 Months) Instant Access  (ISBN-10: 1133135528 | ISBN-13: 9781133135524)

Many of our print offerings are also available in digital formats on www.CengageBrain.com. This eBook will contain downloaded chapter PDFs of the entire book for viewing on your computer with highlighting and search capabilities.

CourseMate, 2 terms (12 months) Instant Access  (ISBN-10: 1133135498 | ISBN-13: 9781133135494)

Interested in a simple way to complement your text and course content with study and practice materials? Cengage Learning's PC Repair] CourseMate brings course concepts to life with interactive learning, study, and exam preparation tools that support the printed textbook. Watch student comprehension soar as your class works with the printed textbook and the textbook-specific website. [PC Repair] CourseMate goes beyond the book to deliver what you need!

Lab Manual for Andrews' A+ Guide to Hardware  (ISBN-10: 1133135145 | ISBN-13: 9781133135142)

The Lab Manual is a valuable tool designed to enhance your lab experience. Lab activities, objectives, materials lists, step-by-step procedures, illustrations, and review questions are commonly found in a Lab Manual.

Lab Manual  (ISBN-10: 1133135153 | ISBN-13: 9781133135159)

The Lab Manual is a valuable tool designed to enhance your lab experience. Lab activities, objectives, materials lists, step-by-step procedures, illustrations, and review questions are commonly found in a Lab Manual.

Instructor's Resource CD-ROM  (ISBN-10: 1133135285 | ISBN-13: 9781133135289)

The Instructor Resources commonly includes PowerPoint presentations for each core textbook chapter, computerized test bank, Instructor's Manual, and other text-specific resources.

Instructor's Resource CD-ROM  (ISBN-10: 1133135293 | ISBN-13: 9781133135296)

The Instructor Resources commonly includes PowerPoint presentations for each core textbook chapter, computerized test bank, Instructor's Manual, and other text-specific resources.

Student Supplements

A+ Guide to Hardware  (ISBN-10: 1133135129 | ISBN-13: 9781133135128)

This step-by-step, highly visual text provides you with a comprehensive introduction to managing and maintaining computer hardware. Written by best-selling author and educator Jean Andrews, A+ GUIDE TO HARDWARE, Sixth Edition closely integrates the CompTIA A+ Exam objectives to prepare you for the hardware portions of the 220-801 and 220-802 certification exams. The new Sixth Edition also features extensive updates to reflect current technology, techniques, and industry standards in the dynamic, fast-paced field of PC repair. Each chapter covers both core concepts and advanced topics, organizing material to facilitate practical application and encourage you to learn by doing. Supported by a wide range of supplemental resources to enhance learning—including innovative tools, interactive exercises and activities, and online study guides—this proven text offers an ideal way to prepare you for success as a professional PC repair technician.

A+ Guide to Software  (ISBN-10: 1133135137 | ISBN-13: 9781133135135)

This step-by-step, highly visual text provides you with a comprehensive introduction to managing and maintaining computer software. Written by best-selling author and educator Jean Andrews, A+ GUIDE TO SOFTWARE closely integrates the Computing Technology Industry Association (CompTIA) A+ Exam objectives to prepare you for the software portions of the 220-801 and 220-802 certification exams. The new Sixth Edition also features extensive updates to reflect current technology, techniques, and industry standards in the dynamic, fast-paced field of PC repair. Each chapter covers both core concepts and advanced topics, organizing material to facilitate practical application and encourage you to learn by doing. Supported by a wide range of supplemental resources to enhance learning—including innovative tools, interactive exercises and activities, and online study guides—this proven text offers an ideal way to prepare you for success as a professional PC repair technician.

Lab Manual for Andrews' A+ Guide to Managing & Maintaining Your PC  (ISBN-10: 1133135102 | ISBN-13: 9781133135104)

The Lab Manual is a valuable tool designed to enhance your lab experience. Lab activities, objectives, materials lists, step-by-step procedures, illustrations, and review questions are commonly found in a Lab Manual.

LabConnection Standard Enterprise Solution for A+ Guide to Managing and Maintaining Your PC  (ISBN-10: 1133728197 | ISBN-13: 9781133728191)

With powerful computer-based exercises, simulations and in-depth remediation capabilities, LabConnection™ provides a uniquely integrated supplement to hands-on A+ PC Repair courses, and can be used both as a virtual lab and homework assignment tool. The system provides automatic grading and student record maintenance. LabConnection supports Cengage Learning's A+ Guide to Managing and Maintaining Your PC textbook and the CompTIA's A+ certification exams, and offers students remediation towards both. LabConnection is also available on DVD.

CourseMate, 2 terms (12 months) Instant Access  (ISBN-10: 1133135463 | ISBN-13: 9781133135463)

The more you study, the better the results. Make the most of your study time by accessing everything you need to succeed in one place. [PC Repair] CourseMate includes: An interactive eBook with highlighting, note taking and an interactive glossary and Interactive learning tools, including: Quizzes, Flashcards, Videos, and more!

dtiMetrics Printed Access Card  (ISBN-10: 113313517X | ISBN-13: 9781133135173)

This online testing system automatically grades students, keeps class and student records, and tests against both the text and A+ certification exam requirements. Controlled and managed by the classroom instructor, ditMetrics is hosted and maintained by dtiPublishing, a third-party provider and quality Cengage partner.

LabConnection, 2 terms (12 months) Instant Access Code for A+ Guide to Managing and Maintaining Your PC  (ISBN-10: 1133728227 | ISBN-13: 9781133728221)

With powerful online exercises, simulations and in-depth remediation capabilities, LabConnection™ provides a uniquely integrated supplement to hands-on A+ PC Repair courses, and can be used both as a virtual lab and homework assignment tool. The system provides automatic grading and student record maintenance. LabConnection supports Cengage Learning's A+ Guide to Managing and Maintaining Your PC textbook and the CompTIA's A+ certification exams, and offers students remediation towards both. LabConnection, by dti Publishing, is a system that enables exercises and labs to be embedded within the curriculum and instruction. The system is designed for instructor led learning but can also be built into a distance learning course. LabConnection is also available on DVD and as an institutional version with full learning management capabilities.

Web-Based Labs Instant Access  (ISBN-10: 128577969X | ISBN-13: 9781285779690)
Web-Based Labs for A+: Software Labs Printed Access Card  (ISBN-10: 1133135226 | ISBN-13: 9781133135227)

Work with an actual Microsoft Windows® network lab environment over the Internet with these step-by-step labs. Based on the text's Hands-On projects, they allow you to log on using a standard Web browser to get real-life experience with various operating systems, including Windows 7.

ExamConnection 1 term (6 months) Instant Access  (ISBN-10: 1305662989 | ISBN-13: 9781305662988)

This step-by-step, highly visual text provides a comprehensive introduction to managing and maintaining computer hardware and software. Written by best-selling author and educator Jean Andrews, A+ GUIDE TO MANAGING AND MAINTAINING YOUR PC closely integrates the CompTIAA+ Exam objectives to prepare you for the 220-801 and 220-802 certification exams. The new Eighth Edition also features extensive updates to reflect current technology, techniques, and industry standards in the dynamic, fast-paced field of PC repair. Each chapter covers both core concepts and advanced topics, organizing material to facilitate practical application and encourage you to learn by doing. Supported by a wide range of supplemental resources to enhance learning—including innovative tools, interactive exercises and activities, and online study guides—this proven text offers an ideal way to prepare you for success as a professional PC repair technician.

CourseMate 2 terms (12 Months) Instant Access  (ISBN-10: 1133135528 | ISBN-13: 9781133135524)

Many of our print offerings are also available in digital formats on www.CengageBrain.com. This eBook will contain downloaded chapter PDFs of the entire book for viewing on your computer with highlighting and search capabilities.

CourseMate, 2 terms (12 months) Instant Access  (ISBN-10: 1133135498 | ISBN-13: 9781133135494)

The more you study, the better the results. Make the most of your study time by accessing everything you need to succeed in one place. [PC Repair] CourseMate includes: An interactive eBook with highlighting, note taking and an interactive glossary and Interactive learning tools, including: Quizzes, Flashcards, Videos, and more!

Lab Manual for Andrews' A+ Guide to Hardware  (ISBN-10: 1133135145 | ISBN-13: 9781133135142)

The Lab Manual is a valuable tool designed to enhance your lab experience. Lab activities, objectives, materials lists, step-by-step procedures, illustrations, and review questions are commonly found in a Lab Manual.

Lab Manual  (ISBN-10: 1133135153 | ISBN-13: 9781133135159)

The Lab Manual is a valuable tool designed to enhance your lab experience. Lab activities, objectives, materials lists, step-by-step procedures, illustrations, and review questions are commonly found in a Lab Manual.

LMS Integrated for CourseMate, 2 terms (12 months) Instant Access  (ISBN-10: 1285745914 | ISBN-13: 9781285745916)