Nelson Higher Education

Higher Education

A+ Guide to Hardware: Managing, Maintaining and Troubleshooting, 5th Edition

  • Jean Andrews
  • ISBN-10: 1435487389
  • ISBN-13: 9781435487383
  • 768 Pages | Hardcover
  • Previous Editions: 2007, 2006, 2004
  • COPYRIGHT: 2010 Published
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Overview

About the Product

Written by best-selling PC repair author and educator Jean Andrews, the fifth edition of A+ Guide to Hardware: Managing, Maintaining, and Troubleshooting maps fully to CompTIA's 2009 A+ Exam objectives. This full-color guide is the most complete, step-by-step book available for learning the fundamentals of supporting and troubleshooting computer hardware. At the same time, it prepares readers to successfully pass the A+ 220-701 and 220-702 exams. The new edition is formatted to support any teaching style and course format, featuring an essentials-to-practical reorganization within each chapter and inclusion of new tabs distinguishing exam content. Further content and live demonstrations with Jean Andrews are available on the accompanying CD, making this new edition a total solution for hardware maintenance and repair.

Features

  • This edition maps fully to CompTIA's 2009 A+ Exams.

  • A+ exam tabs on each page make it easy to distinguish between content covering A+ 220-701 Essentials and A+ 220-702 Practical Application exams.

  • A+ certification icons and A+ Tips highlight all of the material related to the exams, so students can pay close attention to pertinent information.

  • Includes extensive pedagogical features to help reinforce material, such as Applying Concepts, Key Terms, Reviewing the Basics, Thinking Critically, Hands-On Projects, and Real Problems, Real Solutions.

  • A+ Table of Contents provides quick reference to all A+ material.

  • Updated to provide stronger emphasis on troubleshooting.

Reviews

"This book is comprehensive, students like to read it, color enhancements are great. This is a textbook first and then can be used as a reference later."
— Ronald E. Koci, Madison Area Technical College

About the Author

Jean Andrews

Jean Andrews has more than 30 years of experience in the computer industry as well as more than 13 years of teaching in the college classroom. She has worked in a variety of businesses where she's designed, written, and supported application software. She has also managed a computer repair help desk and handled troubleshooting for wide area networks. Ms. Andrews has written numerous books on software, hardware and the Internet. In addition to this bestselling A+ GUIDE TO IT TECHNICAL SUPPORT, she's written the A+ GUIDE TO HARDWARE: MANAGING, MAINTAINING AND TROUBLESHOOTING. She lives in north Georgia.

Table of Contents

1. Introducing Hardware.
2. Form Factors and Power Supplies.
3. All about Motherboards.
4. Supporting Processors.
5. Upgrading Memory.
6. Supporting Hard Drives.
7. Installing and Supporting I/O devices.
8. Multimedia Devices and Mass Storage.
9. PC Maintenance and Troubleshooting Strategies.
10. Networking Essentials.
11. Supporting Notebooks.
12. Supporting Printers.
Appendices.
A.CompTIA A+ Acronyms.
B. Keystroke Shortcuts in Windows.
CD Resource Contents:
Video Clips.
CertBlaster Exam Preparation Software.
PC Repair FAQs.
eGlossary.
Troubleshooting Flowcharts.
Sample Reports.
CompTIA A+ 2009 Mapping Grids.
Appendices:
ASCII Character and Set and Ansi.sys.
Behind the Scenes with DEBUG.
Calculating Drive Capacity on Older Drives.
Electricity and Multimeters.
FAT Details.
How an OS Uses System Resources.
Installations Using Legacy BIOS.
Introducing Linux.
Introducing the Mac OS.
Supporting SCSI and Legacy Devices.
Supporting Windows 9X/ME.
The Hexadecimal Number System and Memory Addressing.
Windows 9x Me Commands and Startup Disk.

New to this edition

  • Maps fully to the hardware portions of CompTIA's 2009 A+ Exams.
  • Within each chapter, content is presented in an essentials to advanced order, providing greater ease-of-use with the new A+ exam structure while maintaining the academic focus.
  • A+ Exam tabs on each page make it easy to distinguish between content covering A+ 220-701 Essentials and A+ 220-702 Practical Application exams.
  • New chapter on PC Maintenance and Troubleshooting Strategies.

Supplements

All supplements have been updated in coordination with the Main title.
Please see Main title page for new to this edition information.

Instructor Supplements

Enhanced Cengage Online eBook Instant Access Code  (ISBN-10: 1435487060 | ISBN-13: 9781435487062)

The CL eBook for A+ Guide to Hardware, Fifth Edition is a flexible, comprehensive electronic book solution for PC repair. It includes robust capabilities such as high-speed searching; electronic note-taking; a browser-based, PDF-style layout, highlighting, hyperlinks and media embedded within the text, and more.

Technology CourseMate with eBook Instant Access Code  (ISBN-10: 1111475210 | ISBN-13: 9781111475215)
Lab Manual  (ISBN-10: 1435487362 | ISBN-13: 9781435487369)

The Lab Manual for A+ Guide to Hardware, Fifth Edition contains additional labs designed to accompany the fifth edition of the core textbook. This lab manual provides the additional hands-on practice needed to succeed in the industry and serves as an excellent resource to prepare for CompTIA's 2009 exams. Features over 70 labs. Includes lab materials and estimated completion times so instructors can plan class time wisely. Activity Background sections provide helpful conceptual information about the exercises. Labs are divided into manageable steps and include review questions to test understanding of the material along the way. More emphasis has been placed on Windows XP/Vista. New labs include troubleshooting hard drives and video problems, using notebook diagnostic software, plus much more!

Instructor Resource CD-ROM  (ISBN-10: 1435487192 | ISBN-13: 9781435487192)

Available as a CD-ROM or online at www.cengage.com, the Instructor Resources include an Instructor's Manual, Solutions, ExamView Test Bank and Test Engine, PowerPoint Presentations, Figure Files, and more.

PC Troubleshooting Pocket Guide  (ISBN-10: 1435487346 | ISBN-13: 9781435487345)

When working on a PC, you’ll want to keep this handy PC Troubleshooting Pocket Guide by your side. Jean Andrews provides clear, complete explanations to make technical topics easy to understand. The PC Troubleshooting Pocket Guide will help individuals diagnose computer problems with ease and speed. This portable, compact volume provides essential diagnostic and troubleshooting information, and is an essential tool for anyone who needs to find PC information quickly and efficiently.

CompTIA A+ PC Repair Flashcards  (ISBN-10: 1435487230 | ISBN-13: 9781435487239)

Use the PC Repair flashcards to test students' knowledge of PC repair concepts and to help them prepare for CompTIA's 2009 A+ exams. STUDENT DESCRIPTION: Use your flashcards to test your knowledge of PC repair concepts and to help you prepare for CompTIA's 2009 A+ exams.

A+ Practical Applications CourseNotes, Exam #220-702  (ISBN-10: 1435487249 | ISBN-13: 9781435487246)

CourseNotes is a laminated six-panel quick reference card that reinforces the most important topics needed to know to prepare for CompTIA's A+ Practical Applications 220-702 exam in a visual and user-friendly format. CourseNotes will serve as a great reference tool throughout the course as well as after the learner completes the course.

dtiMetrics Printed Access Card  (ISBN-10: 1435487303 | ISBN-13: 9781435487307)

dtiMetrics is the ultimate assessment tool, providing hundreds of questions which map to certification exam objectives as well as to the chapters and pages of A+ Guide to Hardware, Fifth Edition. It includes a quiz for each chapter in the book, in addition to a mid-term and final exam that can be assigned by instructors. dtiMetrics helps learners ensure they are learning and retaining all relevant content, while providing class tracking tools for instructors. Remediation-based reporting for instructors and students allows evaluation of student or class achievement per objective. Bundled with the book, dtiMetrics is a powerful resource for both instructors and learners.

A+ Essentials CourseNotes, Exam #220-701  (ISBN-10: 1435487257 | ISBN-13: 9781435487253)

CourseNotes is a laminated six-panel quick reference card that reinforces the most important topics needed to know to prepare for CompTIA's A+ Essentials 220-701 exam in a visual and user-friendly format. CourseNotes will serve as a great reference tool throughout the course as well as after the learner completes the course.

PC Repair Toolkit/ESD Strap Combo  (ISBN-10: 0619016558 | ISBN-13: 9780619016555)

This 22-piece toolset includes the most popular tools needed to fix any PC/computer, and includes an anti-static wristband.

Multimeter  (ISBN-10: 0619131012 | ISBN-13: 9780619131012)

The compact and economical digital multimeter is perfect for an A+ PC Repair lab, a technician's workbench, or for field use. It features an easy to read 3.5 digit LCD display. Each test position is quickly and easily selected with a simple turn of the single selector switch. It also has a built-in diode and transistor test feature, a continuity buzzer function, and includes test leads. It’s only 2.9x5.8x1.6 inches (70x140x32 mm 170 g), and 6 oz. Requires one 9 volt battery, not supplied.

LabConnection on DVD for A+ Guide to Hardware  (ISBN-10: 111112826X | ISBN-13: 9781111128265)

With powerful computer-based exercises, simulations and in-depth remediation capabilities, LabConnection™ provides a uniquely integrated supplement to hands-on A+ PC repair courses, and can be used both as a virtual lab and homework assignment tool. LabConnection supports Cengage Learning's A+ Guide to Hardware textbook and the A+ IT certification exams, and offers remediation towards both. LabConnection, by dti Publishing, is a system that enables exercises and labs to be embedded within the curriculum and instruction. The system is designed for instructor led learning but can also be built into a distance learning course. The standalone DVD version allows use of the simulation product without the necessity of online access. LabConnection is also available as online and institutional versions with full learning management capabilities.

LabConnection Online Printed Access Card for A+ Guide to Hardware  (ISBN-10: 1111128294 | ISBN-13: 9781111128296)

With powerful computer-based exercises, simulations and in-depth remediation capabilities, LabConnection™ provides a uniquely integrated supplement to hands-on A+ PC Repair courses, and can be used both as a virtual lab and homework assignment tool. The system is SCORM compliant and provides automatic grading and student record maintenance. LabConnection supports Cengage Learning's A+ Guide to Hardware textbook and the A+ IT certification exams, and offers students remediation towards both. LabConnection, by dti Publishing, is a system that enables exercises and labs to be embedded within the curriculum and instruction. The system is designed for instructor led learning but can also be built into any online course. Online access delivered through individual learner access codes with a class account enables anyone with Internet access to utilize these tools. LabConnection is also available on DVD and enterprise license.

A+ Guide to Software: Managing, Maintaining, and Troubleshooting  (ISBN-10: 1435487370 | ISBN-13: 9781435487376)

Written by best-selling PC repair author and educator Jean Andrews, the fifth edition of A+ GUIDE TO SOFTWARE: MANAGING, MAINTAINING, AND TROUBLESHOOTING maps fully to CompTIA's 2009 A+ Exam objectives. This full-color guide is the most complete, step-by-step book available for learning the fundamentals of supporting and troubleshooting computer software. At the same time, it prepares readers to successfully pass the software portions of the A+ 220-701 and 220-702 exams. The new edition is formatted to support any teaching style and course format, featuring an essentials-to-practical reorganization within each chapter and inclusion of new tabs distinguishing exam content. Further content and live demonstrations with Jean Andrews are available on the accompanying CD, making this new edition a total solution for operating systems maintenance and repair.

Student Supplements

Enhanced Cengage Online eBook Instant Access Code  (ISBN-10: 1435487060 | ISBN-13: 9781435487062)

The CL eBook for A+ Guide to Hardware, Fifth Edition is a flexible, comprehensive electronic book solution for PC repair. It includes robust capabilities such as high-speed searching; electronic note-taking; a browser-based, PDF-style layout, highlighting, hyperlinks and media embedded within the text, and more.

Technology CourseMate with eBook Instant Access Code  (ISBN-10: 1111475210 | ISBN-13: 9781111475215)

Cengage Learning's CourseMate brings course concepts to life with interactive learning, study, and exam preparation tools that support the printed textbook. Access an integrated eBook, learning tools including flashcards, quizzes, and more, all designed specifically to work with A+ GUIDE TO HARDWARE: MANAGING, MAINTAINING AND TROUBLESHOOTING, 5th Edition.

Lab Manual  (ISBN-10: 1435487362 | ISBN-13: 9781435487369)

The Lab Manual for A+ Guide to Hardware, Fifth Edition contains additional labs designed to accompany the A+ Guide to Hardware, Fifth Edition. This lab manual provides the additional hands-on practice needed to succeed in the industry and serves as an excellent resource to prepare for CompTIA's 2009 exams. Features over 70 labs. Includes lab materials and estimated completion times so instructors can plan class time wisely. Activity Background sections provide helpful conceptual information about the exercises. Labs are divided into manageable steps and include review questions to test understanding of the material along the way. More emphasis has been placed on Windows XP/Vista. New labs include troubleshooting hard drives and video problems, using notebook diagnostic software, plus much more!

PC Troubleshooting Pocket Guide  (ISBN-10: 1435487346 | ISBN-13: 9781435487345)

When working on a PC, you’ll want to keep this handy PC Troubleshooting Pocket Guide by your side. Jean Andrews provides clear, complete explanations to make technical topics easy to understand. The PC Troubleshooting Pocket Guide will help individuals diagnose computer problems with ease and speed. This portable, compact volume provides essential diagnostic and troubleshooting information, and is an essential tool for anyone who needs to find PC information quickly and efficiently.

CompTIA A+ PC Repair Flashcards  (ISBN-10: 1435487230 | ISBN-13: 9781435487239)

Use your flashcards to test your knowledge of PC repair concepts and to help you prepare for the CompTIA 2009 A+ exams.

A+ Practical Applications CourseNotes, Exam #220-702  (ISBN-10: 1435487249 | ISBN-13: 9781435487246)

CourseNotes is a laminated six-panel quick reference card that reinforces the most important topics needed to know to prepare for CompTIA's A+ Practical Applications 220-702 exam in a visual and user-friendly format. CourseNotes will serve as a great reference tool throughout the course as well as after the learner completes the course.

dtiMetrics Printed Access Card  (ISBN-10: 1435487303 | ISBN-13: 9781435487307)

dtiMetrics is the ultimate assessment tool, providing hundreds of questions which map to certification exam objectives as well as to the chapters and pages of A+ Guide to Hardware, Fifth Edition. It includes a quiz for each chapter in the book, in addition to a mid-term and final exam that can be assigned by instructors. dtiMetrics helps learners ensure they are learning and retaining all relevant content, while providing class tracking tools for instructors. Personalized study plans for each chapter allow evaluation of learner achievement per objective. Bundled with the book, dtiMetrics is a powerful resource for PC repair learners.

A+ Essentials CourseNotes, Exam #220-701  (ISBN-10: 1435487257 | ISBN-13: 9781435487253)

CourseNotes is a laminated six-panel quick reference card that reinforces the most important topics needed to know to prepare for CompTIA's A+ Essentials 220-701 exam in a visual and user-friendly format. CourseNotes will serve as a great reference tool throughout the course as well as after the learner completes the course.

PC Repair Toolkit/ESD Strap Combo  (ISBN-10: 0619016558 | ISBN-13: 9780619016555)

This 22-piece toolset includes the most popular tools needed to fix any PC/computer, and includes an anti-static wristband.

Multimeter  (ISBN-10: 0619131012 | ISBN-13: 9780619131012)

The compact and economical digital multimeter is perfect for an A+ PC Repair lab, a technician's workbench, or for field use. It features an easy to read 3.5 digit LCD display. Each test position is quickly and easily selected with a simple turn of the single selector switch. It also has a built-in diode and transistor test feature, a continuity buzzer function, and includes test leads. It’s only 2.9x5.8x1.6 inches (70x140x32 mm 170 g), and 6 oz. Requires one 9 volt battery, not supplied.

LabConnection on DVD for A+ Guide to Hardware  (ISBN-10: 111112826X | ISBN-13: 9781111128265)

With powerful computer-based exercises, simulations and in-depth remediation capabilities, LabConnection™ provides a uniquely integrated supplement to hands-on A+ PC repair courses, and can be used both as a virtual lab and homework assignment tool. LabConnection supports Cengage Learning's A+ Guide to Hardware textbook and the A+ IT certification exams, and maps to both. LabConnection, by dti Publishing, is a system that enables exercises and labs to be embedded within the curriculum and instruction. The system is designed for instructor led learning but can also work within an online course. The standalone DVD version allows use of the simulation product without the necessity of online access. LabConnection is also available as online individual access with automatic grading and student record maintenance.

LabConnection Online Printed Access Card for A+ Guide to Hardware  (ISBN-10: 1111128294 | ISBN-13: 9781111128296)

With powerful computer-based exercises, simulations and in-depth remediation capabilities, LabConnection™ provides a uniquely integrated supplement to hands-on A+ PC repair courses, and can be used both as a virtual lab and homework assignment tool. The system provides automatic grading and student record maintenance. LabConnection supports Cengage Learning's A+ Guide to Hardware textbook and the A+ IT certification exams, and maps to both. LabConnection, by dti Publishing, is a system that enables exercises and labs to be embedded within the curriculum and instruction. The system is designed for instructor led learning but can also work within any online course. Online access delivered through individual learner access codes with a class account enables anyone with Internet access to utilize these tools. LabConnection is also available on DVD.

A+ Guide to Software: Managing, Maintaining, and Troubleshooting  (ISBN-10: 1435487370 | ISBN-13: 9781435487376)

Written by best-selling PC repair author and educator Jean Andrews, the fifth edition of A+ GUIDE TO SOFTWARE: MANAGING, MAINTAINING, AND TROUBLESHOOTING maps fully to CompTIA's 2009 A+ Exam objectives. This full-color guide is the most complete, step-by-step book available for learning the fundamentals of supporting and troubleshooting computer software. At the same time, it prepares readers to successfully pass the software portions of the A+ 220-701 and 220-702 exams. The new edition is formatted to support any learning style, featuring an essentials-to-practical organization within each chapter and inclusion of tabs distinguishing exam content. Further content and live demonstrations with Jean Andrews are available on the accompanying CD, making this new edition a total solution for PC repair.