Nelson Higher Education

Higher Education

Business Etiquette and Professionalism, 3rd Edition

  • Axzo Press
  • ISBN-10: 1426018525
  • ISBN-13: 9781426018527
  • 0 Pages | Paperback
  • Previous Editions: 1998
  • COPYRIGHT: 2010 Published
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About the Product

The rules in business are more flexible than ever before. That means it’s actually harder to know what’s appropriate at any time. Fortunately the keys to conducting yourself at internal or client meetings, at any given time, are still understanding, kindness and courtesy. Make sure you know how to represent yourself and your company in any situation.

Table of Contents

Part One: Principles of Professional Behavior
Chapter 1: Always Be Your Best
Chapter 2: Meeting and Greeting
Chapter 3: Sending Social Invitations to Business Associates
Chapter 4: Part Summary

Part Two: Interview Etiquette
Chapter 5: Interviewing
Chapter 6: Before the Interview
Chapter 7: In the Waiting Room
Chapter 8: During the Interview
Chapter 9: After the Interview
Chapter 10: Job Fair Interviews
Chapter 11: Part Summary

Part Three: Planning and Attending Business Meetings
Chapter 12: Office Meetings
Chapter 13: Meal Meetings
Chapter 14: Part Summary

Part Four: Electronic Etiquette
Chapter 15: Voicemail
Chapter 16: Cell phones
Chapter 17: Email
Chapter 18: Part Summary

Part Five: Multicultural Etiquette
Chapter 19: Defining the Challenge
Chapter 20: Five Steps to Dealing with Diversity
Chapter 21: Guidelines for Managing Diverse Relationships
Chapter 22: Part Summary