Nelson Higher Education

Higher Education

Therapeutic Communication for Health Care Professionals, 4th Edition

  • Carol D. Tamparo
  • Wilburta (Billie) Q. Lindh
  • ISBN-10: 1305574613
  • ISBN-13: 9781305574618
  • 288 Pages | Paperback
  • Previous Editions: 2008, 2000, 1993
  • COPYRIGHT: 2017 Published
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About the Product

Nuanced and practical, THERAPEUTIC COMMUNICATION FOR HEALTH CARE PROFESSIONALS, Fourth Edition offers students a complete guide to patient interactions in many health care settings. Developed to help students communicate effectively, ease patient anxiety, increase compliance, and enhance health care interactions for all, chapters discuss both the good and bad responses caregivers can have to stressful situations, as well as techniques for improvement. Every chapter starts with a case study to engage students in the content from the first page, then reinforces communication strategies with more practice cases, boxed features, role-play exercises, and end-of-chapter questions. Whether they’re faced with end-of-life situations, substance-abuse, mental illness, or any number of stressful scenarios, students will develop an arsenal of soft skills for helping patients cope. THERAPEUTIC COMMUNICATION FOR HEALTH CARE PROFESSIONALS, Fourth Edition is the ideal reference for helping students learn to think critically on their feet, and react to patients with therapeutically appropriate responses.


  • Hands-On Practice: Case studies, examples, and highlighted techniques for effective communication prepare readers to work in a variety of settings with a diverse set of clients.

  • Early Engagement: A case study at the start of every chapter asks readers to consider some of the challenges health care professionals face, and offers insights and solutions to help manage them.

  • Bold Direction: Bolded key terms throughout the text help readers remember the concepts that matter while a thorough glossary defines them and serves as a go-to study reference.

  • Critical Pause: “Stop and Consider” questions and end-of-chapter activities offer readers opportunities to think about situations and problems, and then apply effective therapeutic communication strategies.

  • Time-Saving Tools: Easy access to the Instructor Companion Website provides an Instructor’s Manual with additional case studies, lesson plans, and answers to chapter activities, as well as customizable PowerPoint® presentations and Cengage Learning Testing Powered by Cognero®.


“The 4th edition is well-designed to bring new issues to the forefront. It builds on the previous editions of a well-respected communication text for health sciences.”
— Grant Iannelli, Kaplan University

About the Author

Carol D. Tamparo

Dr. Tamparo, PhD, CMA-A (AAMA) is the former Dean of Business and Allied Health at the Lake Washington Institute of Technology in Kirkland, Washington, and founder of the Medical Assistant Program at Highline College. The author and co-author of four texts for allied health professionals, she is also a member of the SeaTac American Association of Medical Assistants and the National American Association of Medical Assistants.

Wilburta (Billie) Q. Lindh

Ms. Lindh, CMA (AAMA) is Professor Emerita at Highline College in Des Moines, Washington, where she served as Program Director and a consultant to the Medical Assistant Program, and received the Outstanding Faculty Member of the Year award for reshaping the program. The co-author of several textbooks on medical assisting, Ms. Lindh conducted workshops and lectured at events across the country during her tenure, and remains an active member of both the SeaTac Chapter of the American Association of Medical Assistants (AAMA) and the National American Association of Medical Assistants.

Table of Contents

1. Therapeutic Communication.
2. Multicultural Therapeutic Communication.
3. Therapeutic Communication in Complementary Medicine.
4. The Helping Interview.
5. The Therapeutic Response Across the Life Span.
6. The Therapeutic Response to Stressed, Anxious, and Fearful Clients.
7. The Therapeutic Response to Angry, Aggressive, Abused, or Abusive Clients.
8. The Therapeutic Response to Depressed and/or Suicidal Clients.
9. The Therapeutic Response to Clients with Substance-Related and Addictive Disorders.
10. The Therapeutic Response to Clients with Life-Altering Illness.
11. The Therapeutic Response to Clients Experiencing Loss, Grief, Dying, and Death.
Appendix A: Theories of Growth and Development.
Appendix B: Defense Mechanisms.

New to this edition

  • Greater Application: Extra case studies and “Stop and Consider” questions give students more exposure to medical professionals in common situations, helping them develop a mental tool kit filled with conversations, interviews, and outcomes to draw upon later.
  • Multicultural Focus: More attention to the multicultural aspects of communication in the chapters and case studies encourages readers to understand and accept values, beliefs, and customs unlike their own.
  • New Alternatives: The all-new chapter on Therapeutic Communication in Complementary Medicine explores emerging alternative therapies that harmonize with traditional medicine, as well as the potential for conflict and an approach for integrating the two perspectives.
  • End-of-Life Discussions: Content updates clarify student understanding of life-altering and life-threatening illnesses, death and dying, and the latest information on assisted-death legislation and hospice care.
  • Improved Design: The fourth edition adds colorful art and illustrations for realism, while updated icons highlight key topics in Self-Awareness, Culture, Legal, and Professionalism.


All supplements have been updated in coordination with the Main title.
Please see Main title page for new to this edition information.

Instructor Supplements

Instructor’s Companion Web Site  (ISBN-10: 1305574702 | ISBN-13: 9781305574700)

Everything you need for your course in one place! This collection of product-specific lecture and class tools is available online via the instructor resource center at You'll be able to access and download materials such as PowerPoint® presentations that coordinate with chapters in the text, an instructor’s manual, solutions, test banks, and other resources that help streamline course preparation and administration.

Cengage Testing, powered by Cognero® Instant Access  (ISBN-10: 1305574753 | ISBN-13: 9781305574755)

Cengage Learning Testing, powered by Cognero® is a flexible, online system that allows you to import, edit, and manipulate content from the text’s test bank or elsewhere. Include your own favorite test questions, create multiple test versions in an instant, and deliver tests from your LMS, classroom, or wherever you want.

MindTap Basic Health Sciences, 2 terms (12 months) Instant Access for Tamparo/Lindh's Therapeutic Communications for Health Care Professionals  (ISBN-10: 1305574648 | ISBN-13: 9781305574649)

MindTap Basic Health Sciences for Therapeutic Communication for Health Care Professionals, 4th Edition is the digital learning solution that powers students from memorization to mastery. It gives you complete control of your course—to provide engaging content, to challenge every individual, and to build their confidence. Empower students to accelerate their progress with MindTap. MindTap: Powered by You. MindTap gives you complete ownership of your content and learning experience. A guided learning path explores the knowledge students need to effectively communicate in the health care setting. Students watch videos illustrating both effective and ineffective communication, read case studies, and practice appropriate responses to patients in a variety of situations. Customize the interactive syllabi, emphasize the most important topics, and add your own material or notes in the eBook.

Student Supplements

MindTap Basic Health Sciences, 2 terms (12 months) Instant Access for Tamparo/Lindh's Therapeutic Communications for Health Care Professionals  (ISBN-10: 1305574648 | ISBN-13: 9781305574649)

MindTap Basic Health Sciences for Therapeutic Communication for Health Care Professionals 4th Edition helps you learn on your terms. INSTANT ACCESS IN YOUR POCKET. Take advantage of the MindTap Mobile App. Read or listen to the text and study with the aid of instructor notifications, flashcards, and practice quizzes. MINDTAP HELPS YOU GEAR UP FOR ULTIMATE SUCCESS. Robust activities help you interact through videos that illustrating both effective and ineffective communication, case studies, and the practice of appropriate responses to patients in various situations. Track your scores and stay motivated toward your goals. Whether you have more work to do or are ahead of the curve, you’ll know where to focus efforts. MINDTAP HELPS YOU MAKE THE TEXT YOURS. No one knows what works for you better than you. Highlight key text, add notes, and create custom flashcards to gather into study guides.