Nelson Higher Education

Higher Education

Essentials of Intentional Interviewing: Counseling in a Multicultural World, 3rd Edition

  • Allen E. Ivey
  • Mary Bradford Ivey
  • Carlos P. Zalaquett
  • ISBN-10: 130508733X
  • ISBN-13: 9781305087330
  • 340 Pages | Paperback
  • Previous Editions: 2012, 2008
  • COPYRIGHT: 2016 Published
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About the Product

ESSENTIALS OF INTENTIONAL INTERVIEWING, 3rd Edition, delivers a more concise and reader-friendly version of the Iveys' bestselling INTENTIONAL INTERVIEWING AND COUNSELING-one in which every sentence and concept has been reviewed to ensure both relevance and clarity for beginning helpers. The book's multicultural focus reflects the diverse nature of today's classroom-and society. The Third Edition retains the authors' renowned microskills model, which revolutionized modern understanding of the counseling and therapy process by teaching students vital interviewing skills step-by-step. This demystifying process breaks down counseling into manageable micro units and builds a bridge between theoretical understanding, mastery of the skills, and the practice of counseling. New to this edition are a chapter on crisis counseling, basic information on neuroscience as it relates to interviewing, new video content, brief summaries of key theories of helping (with additional information and transcripts available online), and revised practice exercises. In addition, MindTap-a personalized online teaching and learning platform with a full array of text-specific study and teaching tools-is available with the new edition.


  • ESSENTIALS OF INTENTIONAL INTERVIEWING's multicultural focus gives students the insight they need to draw out client stories as well as understand the importance of the thoughts, feelings, and behaviors in those stories.

  • The central emphasis of this text is on students developing interviewing competence, knowing that their actions impact the whole human being in front of them. By the time students are halfway through the book, they are prepared to complete a full interview using only listening skills.

  • The active voice and accessible, modular style of the text enable students to quickly engage with the material regardless of the order in which the material is taught.

  • The Iveys' signature microskills model allows students to quickly develop beginning competence in four approaches to the interview: decisional counseling, person-centered counseling, cognitive behavioral assertiveness training, and brief solution-focused counseling.

  • The text helps students define their natural style of helping and evaluate their own interviewing behaviors and effectiveness with clients.


“This book is the backbone of my course. It gives my students a foundation in communication, listening, and understanding that I believe is important for any psychology student to have.”
— Acacia Parks, Hiram College

About the Author

Allen E. Ivey

Allen E. Ivey is Distinguished University Professor (emeritus) at the University of Massachusetts, Amherst. A Diplomate in counseling psychology, Dr. Ivey is a Fellow of the American Psychological Association, American Counseling Association, and Asian-American Psychological Association. His work in diversity led him to be honored as a Multicultural Elder at the National Multicultural Conference and Summit. He has written more than 40 books and 200 articles and chapters, translated into 20 languages. Dr. Ivey's undergraduate work was in psychology at Stanford University, followed by a Fulbright Grant to study social work at the University of Copenhagen, Denmark. His doctorate is from Harvard University. He is the originator of the Microskills approach, basic to this book.

Mary Bradford Ivey

Mary Bradford Ivey is Senior Consultant at Microtraining/Alexander Street Press and a former Vice President of Microtraining Associates. She has served as visiting professor at the University of Massachusetts, Amherst; the University of Hawai'i, Manoa; and Flinders University, South Australia. She is a retired elementary counselor and a former Stress Management counselor at Amherst College. Her comprehensive elementary program was named one of the top ten in the nation at the Christa McAuliffe Conference. Dr. Ivey earned a master's degree in counseling from the University of Wisconsin, and a doctorate in organizational development at the University of Massachusetts, Amherst. She is the author or co-author of twenty books (translated into multiple languages), as well as several articles and chapters. A Nationally Certified Counselor (NCC), she has presented workshops and keynote lectures with Dr. Allen Ivey throughout the world. She is also known for her work in promoting and explaining development guidance and counseling in the United States and abroad. She is one of the first fifteen honored Fellows of the American Counseling Association and is also a recipient of the American Counseling Association's Ohana Award for her work in multicultural counseling.

Carlos P. Zalaquett

Carlos P. Zalaquett is a Professor in the Department of Educational Psychology, Counseling, and Special Education at The Pennsylvania State University, and a Licensed Mental Health Counselor in the State of Florida. He is also the Vice-President for the United States and Canada of the Society of Interamerican Psychology and Past-President of the Florida Mental Health Counseling Association, the Suncoast Mental Health Counselors Association (SMHCA), and the Florida Behavioral Health Alliance. Dr. Zalaquett is an internationally recognized expert on mental health, counseling, psychotherapy, diversity, and education and has conducted workshops and lectures in eleven countries. He is the author or co-author of more than 50 scholarly publications and five books, including the Spanish version of BASIC ATTENDING SKILLS. He has received many awards, such as the USF Latinos Association's Faculty of the Year, the Tampa Hispanic Heritage's Man of Education Award, and the SMHCA Emeritus Award. His current research uses a neuroscience-based framework to compare brain activity and self-reported decision making. This cutting edge research integrates mind, brain, and body in the exploration of human responses central to counseling and psychotherapy.

Table of Contents

1. Introduction: Foundations of Interviewing and Counseling.
2. Multicultural Competence, Ethics, Positive Psychology, and Resilience.
3. Attending, Empathy, and Observation Skills: Fundamentals of All Interviewing and Counseling Approaches.
4. Questions: Opening Communication.
5. Encouraging, Paraphrasing, and Summarizing: Active Listening and Cognition.
6. Observing and Reflecting Feelings: The Heart of Empathic Understanding.
7. How to Conduct a Five-Stage Counseling Session Using Only Listening Skills.
8. Focusing the Interview: Exploring the Story from Multiple Perspectives.
9. Empathic Confrontation: Supporting While Addressing Client Conflict.
10. Reflection of Meaning and Interpretation/Reframing: Restorying Client Lives Through Meaning Making.
11. Empathic Self-Disclosure and Feedback: Relationship, Immediacy, and Genuineness.
12. Directives: Providing Information, Psychoeducation, and Decisional Counseling's Natural and Logical Consequences-Helping Clients Move to Action.
13. Skill Integration Through Examining Your Own Session, Treatment Plans, and Case Management.
14. Crisis Counseling and Assessing Suicide Potential.
15. Determining Personal Style in a World of Multiple Theories.
Appendix I: The Ivey Taxonomy: Definitions of the Microskills Hierarchy and Predicted Results from Using Skills.
Appendix II: The Family Genogram.
Appendix III: Counseling, Neuroscience, and Microskills.

New to this edition

  • New Videos and Interactive Exercises: This thoroughly revised and updated edition is now further enhanced with website videos and interactive exercises that support students' learning.
  • Empathy and Empathic Understanding: Empathic relationships contribute 30% to success with clients-and research on mirror neurons has clarified empathy, demonstrating that it exists, can be measured, and is more important than ever.
  • Starting with Chapter 3, this edition incorporates new material showing how to integrate empathy with the teaching and learning of listening and influencing microskills. Each chapter's demonstration interviews now illustrate how to identify and measure empathic understanding throughout a session.
  • Positive Psychology, Resilience, and Therapeutic Lifestyle Changes (TLC): The book's traditional emphasis on client strengths is more central, with special attention given to the importance of focusing on the positive and building on strengths to build resilience. The increased emphasis on resilience and positive psychology enhances the value of influencing skills such as directives, logical consequences, and psychoeducation, while Therapeutic Life Style (TLC) counseling provides a new system for integrating wellness into the interview.
  • New Organization within Chapters: Each chapter has a consistent organization that promotes learning and comprehension. Chapters begin by Defining the skill under discussion, followed by information for discerning the basic techniques and strategies, and an opportunity for observing the skill in action via a transcript. Next, Practicing makes concepts real. Finally, the Refining section elaborates the skill with additional details of skill mastery, and the Summarizing section outlines the main points of the chapter.
  • Major Revisions: This edition includes major updates to the chapter on paraphrasing (Ch. 5); paraphrasing and summarization are basic to understanding cognitive executive brain functioning. The reflection of feelings chapter (Ch. 6) is also significantly updated, and explores new material from neuroscience on emotional regulation. The discussion on the influencing skills (Section III) is almost totally new.


All supplements have been updated in coordination with the Main title.
Please see Main title page for new to this edition information.

Instructor Supplements

Online Instructor's Manual  (ISBN-10: 1305494008 | ISBN-13: 9781305494008)

The Online Instructors Manual for ESSENTIALS OF INTENTIONAL INTERVIEWING delivers a wealth of teaching and planning resources to your fingertips.

Online PowerPoint®  (ISBN-10: 1305494016 | ISBN-13: 9781305494015)

Helping you make your lectures more engaging while effectively reaching your visually oriented students, these handy Microsoft® PowerPoint® slides outline the chapters of the text in a classroom-ready presentation.

Cengage Testing, powered by Cognero® Instant Access  (ISBN-10: 1305494040 | ISBN-13: 9781305494046)

Cengage Learning Testing Powered by Cognero® is a flexible, online system that allows you to: import, edit, and manipulate content from the text's test bank or elsewhere, including your own favorite test questions; create multiple test versions in an instant; and deliver tests from your LMS, your classroom, or wherever you want.

MindTap for Ivey/Ivey/Zalaquett's Essentials of Intentional Interviewing: Counseling in a Multicultural World, 1 term Instant Access  (ISBN-10: 1305503147 | ISBN-13: 9781305503144)

MindTapV2.0 for Ivey/Ivey/Zalaquett's Essentials of Intentional Interviewing: Counseling in a Multicultural World, Third Edition is a personalized teaching experience with relevant assignments that guide students to analyze, apply, and improve thinking, allowing you to measure skills and outcomes with ease. MindTap gives you complete ownership of your content and learning experience and provides a unique digital experience that combines all activities and assessments in an easy to use and flexible experience that engages, elevates thinking and promotes conceptual understanding. A valuable combination of quality text material paired with engaging activities prepares students to master course objectives and begin to prepare for practice and licensure. Activities are developed around helping students master skills and core concepts using case studies, videos, self-assessments, and quizzes. Analytics and reports provide a snapshot of class progress, time in course, engagement and completion rates.

Student Supplements

MindTap for Ivey/Ivey/Zalaquett's Essentials of Intentional Interviewing: Counseling in a Multicultural World, 1 term Instant Access  (ISBN-10: 1305503147 | ISBN-13: 9781305503144)

MindTapV2.0 for Ivey/Ivey/Zalaquett's Essentials of Intentional Interviewing: Counseling in a Multicultural World, Third Edition provides you with the tools you need to better manage your limited time -- you can complete assignments whenever and wherever you are ready to learn with course material specially customized for you by your instructor and streamlined in one proven, easy-to-use interface. With an array of tools and apps -- from flashcards to note taking -- you'll get a true understanding of course concepts, helping you to achieve better grades and setting the groundwork for your future courses. Access to this product is valid for 6 months of usage.