Nelson Higher Education

Higher Education

Organization Theory and Design, 2nd Edition

  • Richard L. Daft
  • Ann Armstrong
  • ISBN-10: 0176503684
  • ISBN-13: 9780176503680
  • 0 Pages | Hardcover
  • Previous Editions: 2010, 2009, 2007
  • COPYRIGHT: 2012 Published
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About the Product

Organizations must adapt to changing and often challenging environments. This second Canadian edition helps students understand and design organizations for today’s complex environment. The concepts and models offered in this text are integrated with changing events in the real world, presenting the most recent thinking and providing an up-to-date view of organizations. Detailed Canadian examples and cases capture the richness of the Canadian experience, while international examples accurately represent Canada’s role in the world.


  • Leading by Design. The Leading by Design features describe organizations that have undergone a major shift in organizational design, strategic direction, values, or culture.

  • Case Examples. This edition contains new examples to illustrate theoretical concepts. Many examples are Canadian, and all are based on real organizations.

  • Each chapter has a Dilbert strip to highlight the chapter’s concepts in a lighthearted but insightful, way.

  • Website ( The website that accompanies Organization Theory and Design is a comprehensive, resource-rich location for both instructors and students to find pertinent information. The Instructor Resources section contains an Instructor’s Manual download, PowerPoint® download, Day One—Prof InClass presentation, and case material.

  • InfoTrac. InfoTrac® College Edition is automatically bundled FREE with every new copy of this text! InfoTrac® College Edition is a world-class online university library that offers the full text of articles from over 5000 scholarly and popular publications—updated daily and going back as far as 20 years. Students (and their instructors) receive unlimited access for four months.

About the Author

Richard L. Daft

Richard L. Daft is the Brownlee O. Currey, Jr. Professor of Management and Principal Senior Lecturer in the Owen Graduate School of Management at Vanderbilt University. Professor Daft specializes in the study of organization theory and leadership and is a fellow of the Academy of Management. He has served on the editorial boards of the Academy of Management Journal, Administrative Science Quarterly and Journal of Management Education. He was the associate editor-in-chief of Organization Science and served for three years as associate editor of Administrative Science Quarterly. Professor Daft has authored or co-authored 14 books and written dozens of scholarly articles, papers and chapters in other books. .

Ann Armstrong

Ann Armstrong has been an instructor at the Rotman School of Management for the past 18 years. She served as the Director of the Social Enterprise Initiative: in that role, she was responsible for increasing the School’s involvement in the non-profit/social enterprise sectors through curriculum design, research, and community engagement. She continues her affiliation with the Rotman School of Management, teaching in the Commerce program. She is also on the faculty of the Institute for Management and Innovation at the University of Toronto, Mississauga. She has co-authored several Canadian editions of a best-selling textbook on organization design with Dr. Richard Daft. As well, she has co-authored a textbook on Canada’s social economy with Drs. Jack Quarter and Laurie Mook. Along with Joan Condie, Ann has adapted, ORGB by Nelson and Quick, for a Canadian audience. Ann is now working on two textbooks as well as on a SSHRC/CURA-funded project on social businesses. Ann received her Ph.D. in organizational behaviour from the University of Toronto. In addition, she sits on several not-for-profit boards and consults principally in the non-profit and public sectors on change management and governance. (One day she hopes to become a comic!)

Table of Contents

Part One: Introduction to Organizations
Chapter 1: Organizations and Organizational Theory

Part Two: Organizational Purpose and Structural Design
Chapter 2: Strategy, Organizational Design, and Effectiveness
Chapter 3: Fundamentals of Organizational Structure

Part Three: Open-system Design Elements
Chapter 4: The External Environment
Chapter 5: Interorganizational Relationships
Chapter 6: Designing Organizations for the International Environment

Part Four: Internal Design Elements
Chapter 7: Manufacturing and Service Technologies
Chapter 8: Information Technology and Control
Chapter 9: Organization Size, Life Cycle, and Decline

Part Five: Managing Dynamic Processes
Chapter 10: Organizational Culture and Ethical Values
Chapter 11: Innovation and Change
Chapter 12: Decision-Making Processes
Chapter 13: Conflict, Power, and Politics

Integrative Cases
1.0 Tim Hortons: A Taste of Home
2.0 The Hospital for Sick Children (SickKids®)
3.0 Institutionalizing People Change Management
4.0 “Ramrod” Stockwell
5.0 Make Green Delicious: Sustainability at Jamie Kennedy Kitchens
6.0 The International Career Opportunity: From Dream to Nightmare in Eight Weeks

New to this edition

  • ACT! ACT, which stands for Apply-Compare-Think, is a new feature designed to help students personalize their understanding of the chapters’ concepts.
  • You and Design. This new feature is also designed to help students achieve a personal and practical understanding of the material by having them answer short questionnaires about a key concept in each chapter.
  • New cases. New cases appear throughout the text.
  • More Small and Medium Enterprise content has been included.
  • Updated references and statistics


All supplements have been updated in coordination with the Main title.
Please see Main title page for new to this edition information.

Instructor Supplements

Instructor's Resource CD for Organization Theory and Design  (ISBN-10: 0176616578 | ISBN-13: 9780176616571)

Key instructor ancillaries are provided on CD-ROM, giving instructors the ultimate tool for customizing lectures and presentations. The ancillaries have all been revised to ensure they reflect the contents of the text. These ancillaries include: