Nelson Higher Education

Higher Education

Quality Concepts for the Process Industry, 2nd Edition

  • Michael Speegle
  • ISBN-10: 1435482441
  • ISBN-13: 9781435482449
  • 288 Pages | Paperback
  • Previous Editions: 2004
  • COPYRIGHT: 2010 Published
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About the Product

Quality Concepts for the Process Industry prepares readers for a career as process plant operators. This book covers the classical concepts of quality control in a style and at a depth that should be acquired by all employees of the process industries. Each chapter of the text contains chapter objectives, thorough discussions of the concepts presented, a summary, and end-of-chapter review questions. There is a complete glossary of terms and a list of additional references in the back of the book.


  • New chapters covering Why Quality is Important, Employee Empowerment, Personal Effectiveness and Variation.

  • Quality incidents/stories included in the activities section of each chapter that report true events and their consequences.

  • Also in the activities section are several scenarios that deal with situations that affect quality and that require students to work in groups to solve the posed problem.

  • Examples throughout the chapters build on everyday events in life.

  • Many examples relate to quality problems experienced by industry.

About the Author

Michael Speegle

Michael R. Speegle is currently the Department Chairman of Process Technology, Instrumentation and Electrical Technology at San Jacinto College in Pasadena, Texas. He holds a master's degree in biology from the University of Texas at Arlington, and has worked for 18 years in the petrochemical and refining industry in various roles. Retired from BP-Amoco, Speegle completed three oil and gas internships sponsored by BP to enhance the teaching of oil and gas exploration and production. He is also the author of several books and articles in the field and co-authored two textbooks for analyzer technicians. Speegle is a member of the Gulf Coast Process Technology Association and has received a certificate in oil and gas production from the Center for the Advancement of Process Technology.

Table of Contents

About the Author.
1. Why Quality is Important.
2. How It All Began.
3. The Quality Gurus.
4. ISO 9000 (2000).
5. Total Quality Management.
6. Customer Satisfaction.
7. Employee Empowerment.
8. Teamwork and Teams.
9. Communication.
10. Personal Effectiveness.
11. The Economics of Quality.
12. Quality as a System.
13. The Cost of Quality.
14. Quality Tools (Part 1).
15 Quality Tools (Part 2).
16 Variation.
17 Concepts of Statistical Quality Control.
18 SPC and Control Charts.
19 Process Capability.
20 Epilogue.
Subject Index.


All supplements have been updated in coordination with the Main title.
Please see Main title page for new to this edition information.

Instructor Supplements

Instructor Resources  (ISBN-10: 143548245X | ISBN-13: 9781435482456)