Nelson Higher Education

Higher Education

An Introduction to Six Sigma and Process Improvement, 2nd Edition

  • James Evans
  • William Lindsay
  • ISBN-10: 1133604587
  • ISBN-13: 9781133604587
  • 368 Pages | Paperback
  • Previous Editions: 2005
  • COPYRIGHT: 2015 Published
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About the Product

Six Sigma has taken the corporate world by storm and represents the thrust of numerous efforts in manufacturing and service organizations to improve products, services, and processes. Although Six Sigma brings a new direction to quality and productivity improvement, its underlying tools and philosophy are grounded in the fundamental principles of total quality and continuous improvement that have been used for many decades. Nevertheless, Six Sigma has brought a renewed interest in quality and improvement that few can argue with, and has kept alive the principles of total quality developed in the latter part of the 20th Century. AN INTRODUCTION TO SIX SIGMA AND PROCESS IMPROVEMENT, 2e shows students the essence and basics of Six Sigma, as well as how Six Sigma has brought a renewed interest in the principles of total quality to cutting-edge businesses.


  • CASE STUDY PER CHAPTER: Each chapter has a unique case study that illustrates the application of one or more key principles or techniques studied in the chapter to real organizations, a set of review and discussion questions designed to help students check their understanding of key concepts and think originally about critical issues.

  • THINGS TO DO: "Things to Do" provide interesting experiential or field investigation activities for students, and as relevant, problems to apply various tools and techniques.

  • LOGICAL SEQUENCE: The nine chapters of the book are divided logically into three parts: principles of Six Sigma, Six Sigma DMAIC methodology, additional topics in six sigma.

  • SIX SIGMA DMAIC: Because of the close relationship of the Six Sigma DMAIC process to projects and project management, curriculum developers or trainers may wish to combine the content areas of Six Sigma with introductory or advanced concepts of project management in the same course.

About the Author

James Evans

James R. Evans is Professor Emeritus in the Department of Operations, Business Analytics and Information Systems in the Lindner College of Business at the University of Cincinnati. He has served as president of the Decision Sciences Institute and served for 11 years on the Board of Examiners and Panel of Judges for the Malcolm Baldrige National Quality Award. He has been editor of the Quality Management Journal, has been published by the American Society for Quality and has served on editorial boards of numerous other journals. Dr. Evans has published 100 refereed papers and more than 50 editions of leading books in operations management, quality, Six Sigma and business analytics. During the annual Quality Congress in May 2004, the American Society for Quality presented Dr. Evans and co-author Dr. William Lindsay with the Philip B. Crosby Medal for THE MANAGEMENT AND CONTROL OF QUALITY, 5th Edition, also published by Cengage, and now in its 11th edition. The Crosby medal was presented "for authoring a distinguished book contributing significantly to the extension of the philosophy and application of the principles, methods and techniques of quality management."

William Lindsay

William M. Lindsay is Professor Emeritus of Management at Northern Kentucky University. In addition to co-authoring eight editions of MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE (including predecessors), he is the co-author of TOTAL QUALITY AND ORGANIZATION DEVELOPMENT. He served as an examiner for the Malcolm Baldrige National Quality Award for four years, as a judge for the Kentucky Quality Award for five years and as a judge for the Seasongood Innovation Awards for the city of Cincinnati for three years. He is a senior member and past president of the Cincinnati Chapter of the Institute of Industrial Engineers, past president of the Cincinnati Chapter of the Association for Quality and Participation and a member of the American Society for Quality, in addition to membership with several other professional organizations. Dr. Lindsay continues to teach MBA courses in quality management and project management. He serves as a board member of CLASP, a local nonprofit after-school program for elementary-age children, and is an active volunteer at his church. He earned a B.S.I.E. from the Georgia Institute of Technology, an M.S. in engineering from the University of Cincinnati and an M.B.A. and Ph.D. from Georgia State University.

Table of Contents

Part I: Principles of Six Sigma.
1. The Foundations of Six Sigma: Principles of Quality Management.
2. Principles of Six Sigma.
Part II: Six Sigma DMAIC Methodology.
3. Project Organization, Selection, and Definition.
4. Process Measurement.
5. Process Analysis.
6. Process Improvement.
7. Process Control.
Part III: Additional Topics in Six Sigma.
8. Design for Six Sigma.
9. Implementing Six Sigma.

New to this edition

  • The contents of the individual chapters in the second edition have been reorganized and expanded to include more graphics and more detailed explanations of processes and methodology.
  • The two chapters on Design for Six Sigma have been combined into one chapter in the second edition.