Nelson Higher Education

Higher Education

Electronic Commerce, 12th Edition

  • Gary Schneider
  • ISBN-10: 1305867815
  • ISBN-13: 9781305867819
  • 624 Pages | Paperback
  • Previous Editions: 2015, 2013, 2011
  • COPYRIGHT: 2017 Published
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About the Product

Introduce the latest developments in online business with the cutting-edge coverage, real examples, actual business cases, and hands-on applications found in the market-leading ELECTRONIC COMMERCE, 12E. This edition provides comprehensive coverage of emerging strategies, up-to-the-minute technologies, and the latest market developments. Students gain an understanding of the dynamics within this fast-paced industry as the book balances technological issues with the strategic business aspects of successful e-commerce. Content addresses e-commerce growth in the rapidly-developing economies of China, India, and Brazil and examines social media and online marketing strategies, technology-enabled outsourcing, and online payment processing systems. New "Learning From Failure" features draw important lessons from the experiences of actual companies. Cases featuring real company situations provide the basis for class presentations, case discussions, and extended written assignments.


  • CONTENT OFFERS UNPARALLELED TECHNOLOGICAL INSIGHTS AND A GLOBAL PERSPECTIVE. This engaging edition examines how the latest technology developments and business strategies are changing today’s e-commerce.

  • TEXT THOROUGHLY EXPLORES RECENT RAPID E-COMMERCE GROWTH. Students examine the advancement and impact of e-commerce in large-population, rapidly-developing countries around the world, such as China, India, and Brazil.

  • THIS MARKET LEADER DELIVERS SOLID COVERAGE OF EMERGING AND EXPANDING E-COMMERCE ISSUES. Students gain an understanding of topics, such as first mover advantage and smart follower strategies, the increasing use of mobile devices in online business, the role of branding in online sales, and recent developments in legal regulation of online business. This edition also examines cloud computing, social networking, developments in micro-lending, digital wallets, online customer relationship management tools, the use of business accelerators, and more.

  • ACTUAL BUSINESS CASES ENGAGE READERS WITH MEMORABLE EXAMPLES. Practical examples, such as those found in the intriguing "Learning from Failure" boxed feature, promise to captivate your students. Real examples from both successful and unsuccessful online business strategies offer intriguing insights into the struggles, accomplishments, and excitement of e-commerce today.

  • CASES LET STUDENTS PUT WHAT THEY’VE LEARNED INTO ACTUAL PRACTICE. Each chapter includes two cases drawn from actual organizations that give readers hands-on experience in applying the book’s concepts to actual situations faced by real companies in business today.

  • STRONG ORGANIZATION AND PROVEN LEARNING FEATURES HELP ENSURE STUDENT SUCCESS. The book’s proven presentation includes numerous effective learning features, including engaging review questions, to help students maximize their study time -- and course success.

  • ADDITIONAL RESOURCES OFFER OPPORTUNITIES FOR FURTHER INDEPENDENT STUDY. Each chapter concludes with a comprehensive list of resources that serve as a starting point for readers who want to learn more about chapter’s topics.

  • ONLINE COMPANION WEBSITE REINFORCES CONCEPTS IN THE BOOK. Complementing the textbook, this helpful website includes links to robust online resources that clearly illustrate the concepts presented in the text.

About the Author

Gary Schneider

Gary Schneider is a Professor of Accounting at California State University Monterey Bay. He previously held teaching appointments at Quinnipiac University, the University of San Diego, the University of Tennessee, and Xavier University. The author of more than 50 books and 100 research papers, Dr. Schneider has written extensively on accounting and information systems topics with his work appearing in such journals as Accounting Horizons, Interfaces, the IS Audit & Control Journal, and the Journal of Information Systems. His books have been translated into Chinese, French, Italian, Korean, and Spanish. A CPA who practiced public accounting in Ohio for 14 years before undertaking his academic career, Dr. Schneider holds a Ph.D. in accounting information systems from the University of Tennessee, an MBA from Xavier University, and a BA in economics from the University of Cincinnati.

Table of Contents

1. Introduction to Electronic Commerce.
2. Technology Infrastructure: The Internet and the World Wide Web.
3. Selling on the Web.
4. Marketing on the Web.
5. Business-to-Business Activities: Improving Efficiency and Reducing Costs.
6. Social Networking, Mobile Commerce, and Online Auctions.
7. The Environment of Electronic Commerce: Legal, Ethical, and Tax Issues.
8. Web Server Hardware and Software.
9. Electronic Commerce Software.
10. Electronic Commerce Security.
11. Payment Systems for Electronic Commerce.
12. Planning for Electronic Commerce.

New to this edition

  • NEW CONTENT ADDRESSES TODAY’S LATEST DEVELOPMENTS IN MOBILE SALES. Students review the progress and impact that in-app advertising, mobile payment systems and mobile sales have made in business today.
  • NEW CASES PROFILE ECONOMIC COMMERCE IN FAMILIAR COMPANIES. Memorable fresh cases feature principles at work in Silvercar, Progressive Insurance, Walmart, Airbnb, Uber, Moss Bros. and Apple Wallet.
  • EMERGING TECHNOLOGIES ARE HIGHLIGHTED AND EXPLAINED. Students gain a solid understanding of developing innovations, including pCell mesh networking, 802.11ac WiFi, Google’s Project Loon, and commercial applications from the Semantic Web.


All supplements have been updated in coordination with the Main title.
Please see Main title page for new to this edition information.

Instructor Supplements

Companion Website  (ISBN-10: 1305867831 | ISBN-13: 9781305867833)

Find everything you need for your course in one place. This collection of book-specific lecture and class tools is available online via Access and download PowerPoint® presentations, images, instructor’s manual, videos, and more.

Cengage Testing, powered by Cognero® Instant Access  (ISBN-10: 1305867858 | ISBN-13: 9781305867857)

Cengage Learning Testing, powered by Cognero®, is a flexible, online system that allows you to import, edit, and manipulate content from the text's test bank or elsewhere, including your own favorite test questions. Create multiple test versions in an instant and deliver tests from your LMS, your classroom, or wherever you want.

CourseMate, 1 term (6 months) Instant Access  (ISBN-10: 1305867882 | ISBN-13: 9781305867888)

CourseMate brings course concepts to life with interactive learning, study, and exam preparation tools that support the printed textbook.

Student Supplements

CourseMate, 1 term (6 months) Instant Access  (ISBN-10: 1305867882 | ISBN-13: 9781305867888)

The more you study, the better the results. Make the most of your study time by accessing everything you need to succeed in one place. Read your textbook, take notes, review flashcards, watch videos, and take practice quizzes-online with CourseMate. Access to this product is valid for 6 months after initial log-in.