Nelson Higher Education

Higher Education

Administrative Management: Setting People Up for Success, 1st Edition

  • Susie VanHuss
  • Robert Kreitner, Ph.D.
  • ISBN-10: 1133365175
  • ISBN-13: 9781133365174
  • 400 Pages | Paperback
  • COPYRIGHT: 2015 Published
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About the Product

Prepare your students for success in today's rapidly changing work environment with the useful and practical management tools and skills found only in Cassidy/Kreitner/VanHuss' ADMINISTRATIVE MANAGEMENT: SETTING PEOPLE UP FOR SUCCESS. Your students master the skills they need to function at the highest level in today's professional work environment. This unique book helps students navigate and respond effectively to contemporary work challenges in today's fast paced work setting. The authors apply their extensive experience to emphasize practical, valuable tools that truly set your students up for success. The book uses a concise, reader-friendly approach to introduce basic, critical management concepts that help students fully understand the goals, functions, and responsibilities of managers. Trust ADMINISTRATIVE MANAGEMENT: SETTING PEOPLE UP FOR SUCCESS to teach your students how to identify and build upon the many opportunities to package their skills and sell their strengths for continued professional success.


  • "KNOWLEDGE TO ACTION" ACTIVITIES ENCOURAGE PRACTICAL APPLICATION OF SKILLS. These engaging self-check activities enable students to re-examine key concepts they have just learned and apply the principles for success within today's workplace.

  • "LEVERAGING TECHNOLOGY" FEATURES FOCUS ON TODAY'S MOST PROMISING INNOVATIONS. These exciting activities introduce the most useful and latest emerging technologies designed to help today's students succeed in the contemporary workplace.

  • "SOFT SKILLS FOR SUCCESS" EMPHASIZE THE MOST CRITICAL ABILITIES IN BUSINESS TODAY. These features delve further into the soft skills most important for success in contemporary business with focused meaningful activities and practice. Students hone vital skills in areas such as decision making, responsibility, and self-management.


"I like the way the chapter flows from one topic area to another, and the way material is presented in clear and understandable language. The examples were excellent and really supported the textbook."
— Kathleen E. Locke, Spartanburg Community College

About the Author

Carlene Cassidy

Carlene M. Cassidy, founder of Anne Arundel Community College's Entrepreneurial Studies Institute, has more than 20 years of experience in business, management, and information systems. She has worked in a variety of industries, including health care, retail, computer information systems, and education. Prior to joining Anne Arundel Community College, Ms. Cassidy was a partner and Chief Operating Officer for a multi-million-dollar regional computer consulting firm and launched several start-ups. Ms. Cassidy is a frequent speaker at corporate events, conferences, colleges and universities. Ms. Cassidy received the 2009 Entrepreneurship Faculty of the Year Award from the National Association for Community College Entrepreneurship and the Anne Arundel Community College Student Association's highest honor, the Distinguished Service Award. She was also the 2008 Faculty Advisor of the Year. She is a YWCA Tribute to Women in Industry Honoree and she has been included multiple times in the Who's Who Among American Teachers. In her spare time she serves on multiple non-profit boards of directors and committees. She has a Bachelor of Science Degree in Health Services Administration from Providence College and a Master of Science Degree in Information Systems and Telecommunications from Johns Hopkins University.

Robert Kreitner, Ph.D.

Robert Kreitner, Ph.D., is Professor Emeritus of Management at Arizona State University. After a 26-year career at ASU, Dr. Kreitner was named to the W. P. Carey School of Business Faculty Hall of Fame. Dr. Kreitner was born in Buffalo, New York. After a four-year enlistment in the U.S. Coast Guard, he attended the University of Nebraska-Omaha and has received the Alumni Association's Scholar-Athlete Award. Dr. Kreitner received bachelors and master's degrees in business from UNO and a Ph.D. in business from the University of Nebraska-Lincoln. Before ASU, Dr. Kreitner taught at UNO, UNL, Western Illinois University, and Thunderbird as well as Micronesia, Albania, and Switzerland. Dr. Kreitner has authored or co-authored seven textbooks, including management and organizational behavior books that lead their fields and have been translated into Spanish, French, Italian, and Mandarin Chinese. Dr. Kreitner has consulted for clients including American Express, Ford Motor Company, SABRE Computer Services, Honeywell, Motorola, Amdahl, the Hopi Indian nation, State Farm Insurance, Goodyear Aerospace, Caterpillar, and U.S. Steel.

Table of Contents

1. Management Career Paths.
2. Basic Management—Functions, Theories, and Best Practices.
3. Effective Supervision--Path to Success for New Managers.
4. Leadership Essentials.
5. High Performance Teams--Key to Productivity.
6. Planning, Goal Setting, and Achieving Results.
7. Staffing Essentials.
8. Setting Up Employees for Success.
9. Appraising and Rewarding Performance.
10. Legal and Ethical Challenges.
11. Building a Positive, Creative, and Productive Work Environment.
12. Project Management.
13. Effective Workplace Communication.
14. Managing Workplace Challenges.
15. Enhancing Your Management Career Potential.


All supplements have been updated in coordination with the Main title.
Please see Main title page for new to this edition information.

Instructor Supplements

Instructor's Resource CD-ROM  (ISBN-10: 1285062418 | ISBN-13: 9781285062419)

Find all of the key teaching resources you need at your fingertips with this all-in-one source for planning, teaching, grading and assessing student understanding and progress. This CD includes solutions as well as Test Banks in Word® and ExamView® electronic testing software format. This IRCD also provides PowerPoint® presentation slides to bring your lectures to life with slides that clarify difficult concepts and provide guides for student note-taking and study.

CourseMate Instant Access  (ISBN-10: 1285070836 | ISBN-13: 9781285070834)

Engaging, trackable, and affordable, the ADMINISTRATIVE MANAGEMENT CourseMate website offers a variety of interactive teaching and learning tools. Assess student engagement in your course using CourseMate's new Engagement Tracker. Evaluate student preparation and engagement for the entire class or individual students. Identify students at risk early and uncover which concepts are most difficult. CourseMate also offers interactive quizzes, flashcards, videos, and an interactive eBook to address students' varied learning styles and help them review for tests and prepare for class.

Student Supplements

CourseMate Instant Access  (ISBN-10: 1285070836 | ISBN-13: 9781285070834)

Make the grade with CourseMate! This interactive website helps you make the most of your study time by providing everything you need to succeed online in one convenient place. CourseMate for ADMINISTRATIVE MANAGEMENT provides an interactive eBook that allows you to take notes; highlight, bookmark, and search the text; and reference in-context glossary definitions. Numerous interactive learning tools, such as quizzes, flashcards, videos, and more help you master today's consumer behavior concepts.