Nelson Higher Education

Higher Education

Organizational Rhetoric: Situations and Strategies, 1st Edition

  • Mary F. Hoffman
  • Debra J. Ford
  • ISBN-10: 1412956692
  • ISBN-13: 9781412956697
  • 0 Pages | Paperback
  • COPYRIGHT: 2010 Published
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Overview

About the Product

Integrating rhetorical theories and methods with principles of organizational communication, this pioneering text provides students with a step-by-step method for analyzing and critiquing examples of organizational rhetoric. The first half of the book offers an accessible introduction to rhetorical research, theory, and criticism and equips students for analyzing the messages of organizations in a variety of contexts. The second half focuses on needs in real-life organizational situations: to create and maintain identity; to manage messages about issues, risk, and crisis; and to communicate with those “inside” the organization. Contemporary examples and case studies (including a dispute over clean energy in Texas, efforts on the part of restaurant owners in New York to fight food labeling requirements, and a university’s announcement that it is building a “body farm") illustrate the importance of this area of study and provide opportunities for students to apply their emerging analytical and critical thinking skills. Organizational Rhetoric: Situations and Strategies is ideal for a wide range of courses at the upper-level undergraduate and master’s level, including Organizational Communication, Organizational Studies, Public Relations, and Rhetorical Studies. This first-of-its-kind textbook is also an essential addition to the libraries of Communication/Rhetoric and Business instructors.

Table of Contents

Preface
Acknowledgments
1. Organizations and Rhetoric in Contemporary Culture
Defining Rhetoric
Defining an Organization
Defining Organizational Rhetoric
Understanding Organizational Rhetoric
Characteristics of Organizational Rhetoric
Reasons for Studying Organizational Rhetoric
Goals for Studying Organizational Rhetoric
Practical Outcomes of Studying Organizational Rhetoric
A Process for Analyzing Organizational Rhetoric
Conclusion
2. Identifying Rhetorical Strategies in Organizational Rhetoric
Canon of Invention
Canon of Organization in Organizational Rhetoric
Canon of Style in Organizational Rhetoric
Canon of Delivery in Organizational Rhetoric
Interdependence of Invention, Organization, Style, and Delivery in Organizational Rhetoric
Canon of Memory in Organizational Rhetoric
Special Situations and Rhetorical Strategies
Conclusion
Worksheet for Identifying Rhetorical Strategies in Organizational Texts
3. Rhetorical Situations in Organizations
The Importance of Context in Rhetoric
Two Perspectives on Rhetorical Situations
The Rhetorical Situation in Organizational Rhetoric
Researching the Rhetorical Situation
Conclusion
Case Study: A Showdown Over Power in Texas
Worksheet for Describing Rhetorical Situations in Organizations
4. Critical Approaches to Organizational Rhetoric
Historical Overview
Key Ideas in Critical Approaches to Organization Studies and Organizational Rhetoric
Summary of the Key Concepts in Critical Theory/Perspectives
Making Choices: Ethics and Organizational Rhetoric
Conclusion
Note
5. Evaluating and Critiquing Organizational Rhetoric
Two Approaches to Analyzing Organizational Rhetoric
Conclusion
Worksheet for Conducting an Evaluative Reading
Worksheet for Conducting a Critical Reading
6. Identity Creation and Maintenance Rhetoric
The Foundation for Identity Rhetoric: Organizational Identity
Identity Building Rhetoric
Identity Maintenance Rhetoric
Evaluating and Critiquing Identity Creation and Maintenance Rhetoric
Conclusion
Case Study: “Who Says the Internet Is Only For Young People?” Identity and Disaster Relief
7. Rhetoric About Issues
Defining Issues and Issue Management in Organizations
Foundation for Understanding Issues Rhetoric: Issue Life Cycles
Issue Management: The Rhetorical Situation
Strategies for Rhetoric About Issues
Evaluating and Critiquing Rhetoric About Issues
Conclusion
Case Study: Menu Labeling---Healthy Idea or Big Brother?
8. Rhetoric About Organizational Risk
Defining Risk in Organizations
Foundations for Understanding Risk Rhetoric
The Rhetorical Situation for Risk Rhetoric
Strategies for Rhetoric About Risk
Evaluating and Critiquing Rhetoric About Risk
Conclusion
Case Study: No Bodies in My Backyard
9. Crisis Rhetoric