Nelson Higher Education

Higher Education

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The Administrative Professional: Technology and Procedures, 4th Edition

  • with Printed Access Card (12 Months/Multi Term) for MindTap
  • Dianne S. Rankin
  • Kellie A. Schumack
  • Eva Turczyniak
  • ISBN-10: 0176883096
  • ISBN-13: 9780176883096
  • 0 Pages | Best Buy Package
  • Previous Editions: 2017, 2017, 2013
  • COPYRIGHT: 2020 Published
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Overview

About the Product

The Fourth Canadian edition of The Administrative Professional is designed to support students as they develop the knowledge and skills necessary to be competitive and successful in today’s office environments. Informed by industry standards, this resource helps students develop a broad range of key skills from areas including human relations, communication, and critical -thinking, all outlined in Employability Skills 2000+.

Features

  • Critical Thinking Activities provide cases based on real-life situations that demand the use of critical- thinking skills.

  • Building Workplace Skills are career-focused projects tied to the chapter’s Learning Outcomes that help students apply the key concepts they have learned in each chapter.

  • People at Work boxes introduce students to people they will interact with on the job, from reception to the chair of the board of directors.

  • Skills at Work boxes provide tips on listening, speaking, nonverbal behaviour, writing, technology, and more.

  • The Do I Qualify? feature shows students actual job postings to introduce some of the chapter topics in that chapter, and link the chapter objectives to their future career as an administrative professional.

  • Offering personalized paths of dynamic assignments and applications, MindTap is a digital learning solution that turns cookie-cutter into cutting-edge, apathy into engagement, and memorizers into higher-level thinkers. MindTap enables students to analyze and apply chapter concepts through relevant assignments, and allows instructors to measure skills and promote better outcomes with ease. A fully online learning solution, MindTap combines all student learning tools—readings, multimedia, activities, and assessments—into a single learning path that guides the student through the curriculum. Instructors personalize the experience by customizing the presentation of these learning tools to their students, even seamlessly introducing their own content into the learning path.

About the Author

Dianne S. Rankin

Dianne S. Rankin is an author, consulting editor, and developer of instructional materials for textbooks, websites, and ancillaries for educational publishers. Dianne has taught at the high school and community college levels and continues to teach computer classes for businesses and organizations. In addition, she has first-hand experience as an administrative assistant.

Kellie A. Schumack

Kellie A. Shumack is an associate professor of instructional technology and department head in the College of Education at Auburn Montgomery. She has worked as an administrative assistant and has taught at the secondary, community college, and university levels. Kellie has designed numerous college courses in both the online and face-to-face environments. She has authored multiple peer-reviewed journal articles, two textbooks, and several book chapters, and she has presented at over 40 professional conferences. Kellie was awarded the 2012 Auburn Montgomery College of Education Excellence in Teaching Award, received the 2010 Delta Pi Epsilon Outstanding Doctoral Research Award, and maintains a certificate to teach online courses at the postsecondary level.

Eva Turczyniak

Eva Turczyniak joined Sheridan College in 2004 as a professor in the Pilon School of Business. Her teaching experience includes delivering a variety of courses in the office administration, legal, executive, and general programs, as well as the business diploma programs. During her time at Sheridan, Eva has developed a number of courses in different teaching formats (hybrid, face to face, and flipped). Her industry experience includes over 10 years working as a legal administrative assistant for law firms in Brantford and Toronto. Eva’s educational credentials include a legal office administration diploma and a law clerk certificate from Sheridan College, as well as an Honours BA in sociology and an MA in labour studies from McMaster University.

Table of Contents

Part 1: The Workplace Environment and You
Chapter 1: Entering the Workforce and Becoming a Professional
Chapter 2: Managing and Organizing Yourself, Your Time, and Your Workspace
Chapter 3: Working Ethically
Chapter 4: Developing Customer Focus

Part 2: Communication—The Key to Your Success
Chapter 5: Improving Communication Skills
Chapter 6: Communicating with Technology
Chapter 7: Developing Effective Presentations

Part 3: Administrative Support—Your Responsibilities
Chapter 8: Handling Mail and Using Reprographic Equipment
Chapter 9: Maintaining Financial Records
Chapter 10: Managing Physical and Electronic Records
Chapter 11: Planning and Organizing Meetings and Other Events
Chapter 12: Coordinating Business Travel

Part 4: Planning Your Future
Chapter 13: Seeking Employment
Chapter 14: Becoming a Virtual Assistant
Chapter 15: Leading with Confidence

Supplements

All supplements have been updated in coordination with the Main title.
Please see Main title page for new to this edition information.

Instructor Supplements

MindTap Printed Access Card (12 Months/Multi Term) for Rankin's The Administrative Professional: Technology and Procedures  (ISBN-10: 0176861459 | ISBN-13: 9780176861452)
MindTap Instant Access (12 Months/Multi Term) for Rankin's The Administrative Professional: Technology and Procedures  (ISBN-10: 0176861432 | ISBN-13: 9780176861438)
eBook: The Administrative Professional: Technology and Procedures  (ISBN-10: 0176861548 | ISBN-13: 9780176861544)
VitalSource eBook: The Administrative Professional: Technology and Procedures  (ISBN-10: 0176861556 | ISBN-13: 9780176861551)
The Administrative Processional: Technology and Procedures, Loose-Leaf Version  (ISBN-10: 0176861408 | ISBN-13: 9780176861407)
Online Only Instructor’s Resources to accompany Rankin's The Administrative Professional: Technology and Procedures  (ISBN-10: 0176861467 | ISBN-13: 9780176861469)
Nelson Testing, powered by Cognero® Instant Access for Rankin's The Administrative Professional: Technology and Procedures  (ISBN-10: 0176861491 | ISBN-13: 9780176861490)
Value Pack: The Administrative Professional: Technology and Procedures, Loose-Leaf Version + MindTap Printed Access Card (12 Months/Multi Term)  (ISBN-10: 0176872795 | ISBN-13: 9780176872793)

Student Supplements

MindTap Printed Access Card (12 Months/Multi Term) for Rankin's The Administrative Professional: Technology and Procedures  (ISBN-10: 0176861459 | ISBN-13: 9780176861452)
MindTap Instant Access (12 Months/Multi Term) for Rankin's The Administrative Professional: Technology and Procedures  (ISBN-10: 0176861432 | ISBN-13: 9780176861438)
eBook: The Administrative Professional: Technology and Procedures  (ISBN-10: 0176861548 | ISBN-13: 9780176861544)
The Administrative Processional: Technology and Procedures, Loose-Leaf Version  (ISBN-10: 0176861408 | ISBN-13: 9780176861407)
Value Pack: The Administrative Professional: Technology and Procedures, Loose-Leaf Version + MindTap Printed Access Card (12 Months/Multi Term)  (ISBN-10: 0176872795 | ISBN-13: 9780176872793)