Nelson Higher Education

Higher Education

Access: Introduction to Travel and Tourism, 2nd Edition

  • Marc Mancini
  • ISBN-10: 1133687032
  • ISBN-13: 9781133687030
  • 320 Pages | Paperback
  • Previous Editions: 2005
  • COPYRIGHT: 2013 Published
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About the Product

Practical and easy to understand, the second edition of ACCESS: INTRODUCTION TO TRAVEL AND TOURISM is designed to prepare students for a successful career in the travel, tourism and hospitality industry. A 2005 winner of the Distinguished Achievement award from Association of Educational Publishers', this edition has been updated to include new content and expanded topics in order to ensure that students understand all facets of the travel business. With updated coverage of technology, new profiles of industry leaders,additional activities, refined graphics and full-color photos, this concise text provides students with a wealth of practical information designed to help them refine their research skills, respond to real-world scenarios, identify key concepts, and remember critical information. Plus, accompanying instructor resources available both online and on CD make it easy for instructors to implement the text's content in the classroom.


  • Thorough discussions give readers the facts, insights, and knowledge they need to succeed in the travel, tourism and hospitality industry.

  • Careers boxes tell readers about the main jobs available in each industry segment.

  • New Pacesetter Profiles describe high achievers in the industry--and the paths they took to attain current success.

  • Insider Info notes reveal information that the average traveler doesn't know about but that industry experts do.

  • This and That and More This and That sections help fill the gaps in readers' understanding of the industry.

  • The practical presentation addresses real-world and insider information in a highly readable format that makes it fun and easy to learn.

  • Learning goals and key terms at the beginning of each chapter, and boldfaced and italicized items throughout the text, highlight important words and concepts. Telling Terms boxes define additional industry terminology.

  • End-of-chapter features including Review Questions, It's All About You Questions, and Activities that can be done individually, or in groups, to reinforce chapter topics.


"Cypress College has been using Access for many years now and one of the major strengths of this introductory book is that it includes key information, avoiding mind-numbing, nonessential details that tend to turn off entry-level college students. Our students enjoy the book very much, and as a result, our success and retention rates have improved significantly."
— Kathleen Reiland, Cypress College, Cypress, CA

About the Author

Marc Mancini

Marc Mancini is one of the travel industry's best–known speakers, educators, and consultants. His writing and video production credits include 12 books, 32 videos, dozens of training websites, and more than 300 articles, with some syndicated by the Los Angeles Times. He has appeared on CNN, ABC's Good Morning America, and Showtime. An Adjunct Professor of Travel at West Los Angeles College, Dr. Mancini was named Educator of the Year by the International Society of Travel and Tourism Educators, and in 2010 received ASTA's Diamond Award. His consulting clients include American Express, Marriott, CLIA, Holland America, AAA, Norwegian Cruise Line, Lufthansa, and the Hawaiian Visitors and Convention Bureau. Dr. Mancini holds a BA degree from Providence College, and an MA, MS, and PhD from the University of Southern California.

Table of Contents

1. Going Places: An Overview of the Travel Industry.
2. Ribbons in the Sky: The Air Transportation Industry.
3. Taking to the Skies: Airports, Airfares, and Air Tickets.
4. Homes Away from Home: The Hospitality Industry.
5. Dealing with Dreams: The Travel Agency Industry.
6. Better by the Bunch: The Tour Industry Today.
7. Magic at Sea: The Cruise Industry.
8. Extra Specials: Other Segments of the Travel Industry.
9. Here, There, Almost Anywhere: The Geography of Travel.
10. Making Connections: How to Market, Sell to, and Serve the Traveling Public.
11. Techno-Travel: How Technology Has Changed Everything
12. This and That.

New to this edition

  • An entire chapter is now devoted to technology to provide learners with 21st century skills.
  • Updated content and expanded topics throughout the book introduces critical thinking skills with new "It's All About You" questions that help readers explore their personal responses to hypothetical situations, scenarios, and assessments.
  • New activities tied to the Gale Hospitality, Tourism and Leisure Database (available for separate subscription) give readers the opportunity to improve their research skills.
  • Profiles of industry leaders and pacesetters give a sneak peek into these leaders' first jobs in the industry, what they like best about what they do, and more.


All supplements have been updated in coordination with the Main title.
Please see Main title page for new to this edition information.

Instructor Supplements

Online Companion  (ISBN-10: 1133687040 | ISBN-13: 9781133687047)

The Instructor resources on this password-protected website include PowerPoint presentations for each core textbook chapter,a computerized test bank, and an Instructor's Manual.

Instructor Resources  (ISBN-10: 1133687601 | ISBN-13: 9781133687603)

The Instructor Resources CD includes PowerPoint presentations for each core textbook chapter,a computerized test bank, and an Instructor's Manual.