Nelson Higher Education

Higher Education

Human Resources Management, 2nd Edition

  • Deborah Zinni
  • Robert Mathis
  • John H Jackson
  • ISBN-10: 0176501967
  • ISBN-13: 9780176501969
  • 0 Pages | Hardcover
  • Previous Editions: 2008, 2008, 2005
  • COPYRIGHT: 2011 Published
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About the Product

Human Resources Management by Deborah Zinni offers the most current look at HR and its impact on organizations. In today’s fast and dynamic environments, it is becoming increasingly important for human resource professionals to understand the effects of globalization, technology, and more importantly, the role that strategy plays in the delivery of programs, driving change, and influencing HR management today. Each of the chapters ensures that HR professionals are well equipped to consider the strategic challenges that they may face as well as to measure the effectiveness of their efforts. The integration of global coverage is a reflection of the current business environment, in which most organizations face global competition. The Technology Transforming HR feature is found in most of the chapters and serves as both a preview of how HR will be changing and a source of information on specific approaches currently being used. With integrated global, strategic, and technological perspectives, and with the inclusion of the most current references and research possible, this is the most current HR text available in Canada today and will aid the HR professional to be ready to meet the needs of both the organization and, more importantly, its people.


  • Strategic Focus: This text stresses how HR professionals and the activities contribute to the strategic business success of organizations. The first chapter looks at the roles of HR management, particularly the importance of the strategic role of HR management, and how it is being affected by HR technology. The competencies for careers in HR also are discussed. Chapter 2 addresses the strategic factors affecting HR, strategic HR planning, and how to evaluate the effectiveness of HR management.

  • HR Metrics: The value of HR management activities increasingly has to be justified to executives in organizations by using financial and other data. To identify ways to respond to these pressures, Human Resources Management incorporates a discussion on “HR Metrics” in most of the chapters.

  • Reference notes cite sources used in each chapter, with particular attention given to the inclusion of the most current references and research possible. This text represents the most up-to-date references, making this book the most current HR text available.

  • "HR Headlines: Opens every chapter. This feature contains an example of a contemporary HR problem, situation, or practice to more fully illustrate a concept presented in the chapter.

  • Global Coverage: the coverage of global issues has been integrated throughout the various chapters. This integration is a reflection of the current business environment, in which most organizations face global competition. Global material is indicated with a small global icon and highlighted in the HR Globally boxed feature where applicable.

  • Technology Transforming HR: This boxed feature focus on how technology is being used to change how HR activities are performed. Critical Thinking Questions follow every box.

  • Experiential Exercises. These exercises, representing many real-world examples, have been carefully selected as skill building exercises to help students gain practical experience when dealing with human resource issues such as compensation, training, and benefits.

About the Author

Deborah Zinni

Dr. Deborah Zinni is an Associate Professor and Chair of her department in the Faculty of Business at Brock University in St. Catharines, Ontario. Born in Northern Ontario, she received her post secondary education in Southern Ontario. Dr. Zinni brings with her over 20 years of senior human resource management experience in various industries, having worked at companies such as NEC Canada Inc., Nissan Canada Inc., and Proctor & Redfern. Her combined academic and professional experiences allow her the advantage of bringing real-world examples, both in the classroom and in her written work. She also possesses extensive consulting experience. She has authored several articles pertaining to industrial relations, specifically the union organizing of graduate students in the U.S. and in Canada, the participation decisions of union members and striker replacement workers. Additionally, she researches and writes papers on the retention of Aboriginal workers in Canada, volunteerism in the non-profit sector, as well as understanding coping strategies of parents with children in high level hockey. Dr. Zinni has sat on several committees at the Human Resources Professional Association of Ontario (HRPA) pertaining to professional standards and educational standards. Deborah also sits on a committee at MINERVA Canada, which promotes the teaching of health and safety in post secondary schools. She also holds a Certified Human Resources Professional designation (CHRP).

Robert Mathis

Dr. Mathis has co-authored several books and has published numerous articles covering a variety of topics over the last 25 years. Dr. Mathis also has held numerous national offices in the Society for Human Resource Management and in other professional organizations, including the Academy of Management. He has served as President of the Human Resource Certification Institute (HRCI) and is certified as a Senior Professional in Human Resources (SPHR) by HRCI. He has had extensive consulting experiences with organizations of all sizes and in a variety of areas. Firms assisted have been in telecommunications, telemarketing, financial, manufacturing, retail, health-care, and utility industries. He has extensive specialized consulting experience in establishing or revising compensation plans for small- and medium-sized firms. Internationally, Dr. Mathis has consulting and training experience with organizations in Australia, Lithuania, Romania, Moldova, and Taiwan.

John H Jackson

Born in Alaska, and after completing his education, Professor Jackson worked in the telecommunications industry in human resources management for several years before completing his doctoral studies. During his academic career, Dr. Jackson has authored four other college texts and over 50 articles and papers, including those appearing in Academy of Management Review, Journal of Management, Human Resources Management, and Human Resources Planning. He has consulted widely with a variety of organizations on HR and management development matters. During the past several years, Dr. Jackson has served as an expert witness in a number of HR-related cases. At the University of Wyoming, he has served three terms as Department Head in the Department of Management and Marketing. Dr. Jackson has received the top teaching award at Wyoming and was one of the first to work with two-way interactive television for MBA students in the state. He has served on the boards of directors of the Wyoming Business Council and the Wyoming Workforce Development Council. In addition to teaching, Dr. Jackson is president of Silverwood Ranches, Inc.

Table of Contents

Preface xix

Features xxvii

Part One: Nature of Human Resources Management
Chapter 1: Changing Nature of Human Resources Management
Chapter 2: Strategic HR Management and Planning
Part One: Video Cases

Part Two: Staffing the Organization
Chapter 3: Legal Environment of Equal Employment and Diversity
Chapter 4: Redefining Jobs and Job Analysis
Chapter 5: Recruiting in Labour Markets
Chapter 6: Selection of Human Resources
Part Two: Video Cases

Part Three: Training and Developing Human Resources
Chapter 7: Training Human Resources
Chapter 8: Careers and HR Development
Chapter 9: Performance Management and Appraisal
Part Three: Video Cases

Part Four: Compensating Human Resources
Chapter 10: Total Rewards and Compensation
Chapter 11: Variable Pay and Executive Compensation
Chapter 12: Managing Employee Benefits
Part Four: Video Cases

Part Five: Employee Relations
Chapter 13: Health, Safety, and Security
Chapter 14: Employee Rights and Discipline
Chapter 15: Union/Management Relations
Part Five: Video Cases

Appendix A Professional Practice in Human Resources—RPCs Found at

Appendix B Current Literature in HR Management Found at
Name Index
Subject Index

New to this edition

  • HR Metrics Exercises: Have been added in each of the chapters so that the student will be able to practice the metric as it relates directly to the HR topic matter, and thus gain a better understanding of its application.
  • Biz Flix video clips: Demonstrate HR Principles in action with popular feature films.
  • NETA Testbank. The Nelson Education Teaching Advantage (NETA) program delivers research-based resources that promote student engagement and higher-order thinking and enable the success of Canadian students and educators. This book’s premium testbank is designed to ensure top quality multiple-choice testing by avoiding common errors in question and test construction. If you want your students to achieve "beyond remembering", ask your Nelson Sales Representative how today!
  • NETA Guide to Classroom Engagement. The Nelson Education Teaching Advantage (NETA) program delivers research-based resources that promote student engagement and higher-order thinking and enable the success of Canadian students and educators. Found in the Instructor’s Resource Manual, this book’s NETA Guide to Classroom Engagement is based on research that clearly shows that student-centred learning is an effective way of addressing and improving academic success. The guide provides background on the value of student-centred learning; methods proven to create a more student-centred classroom; and lesson plans that put these principles into practice.


All supplements have been updated in coordination with the Main title.
Please see Main title page for new to this edition information.

Instructor Supplements

Instructor's Resource CD for Human Resource Management  (ISBN-10: 0176479295 | ISBN-13: 9780176479299)
DVD for Human Resource Management  (ISBN-10: 017647921X | ISBN-13: 9780176479213)