Nelson Higher Education

Higher Education


Health Care Operations Management: A Systems Approach, 3rd Edition

  • James R. Langabeer II
  • Jeffrey Helton
  • ISBN-10: 1284194140
  • ISBN-13: 9781284194142
  • 0 Pages | Paperback
  • COPYRIGHT: 2021 Published
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About the Product

Operations management is increasingly a critical skill needed in today’s health care leader. Managing your organization’s complex interdisciplinary processes, labor and asset productivity, and operational performance involves quantitative and qualitative skills. Covering a range of topics from quality management to data analyses, Health Care Operations Management: A Systems Approach clearly explains the important concepts and skills necessary to lead a modern health care organization. Logically organized in four parts, Health Care Operations Management: A Systems Approach looks at operations, systems and financial management; methods for improving operations; analytical tools and technology; and health care supply chain. Thoroughly revised, the new Third Edition offers new content on health plan operations, use of information technology in operations management, and analytics – topics often overlooked in most health care operational management texts.


  • Practical guidance on analyzing operational performance using everyday management tools such as MS Excel.

Table of Contents

Part I: An Overview to Health Care Operations
Chapter 1: Operations Management and Decision Making
Chapter 2: Hospitals and the Health Care Industry
Chapter 3: Operational Finance
Chapter 4: Health Plan Operations

Part II: Methods for Improving Operations
Chapter 5: Operational Planning and Analysis
Chapter 6: Quality and Process Management
Chapter 7: Six Sigma and Lean Management
Chapter 8: Forecasting and Decision Tools
Chapter 9: Productivity and Performance Management
Chapter 10: Project Management

Part III: Analytical Tools and Technology
Chapter 11: Operational Metrics in Health Care Organizations
Chapter 12: Statistical Applications in Operations Management
Chapter 13: Using Information Technology in Operations Management
Chapter 14: Operations Analysis and Benchmarking

Part IV: Health Care Supply Chain
Chapter 15: Supply Chain Management
Chapter 16: Purchasing and Materials Management
Chapter 17: Financial Management of Inventory
Chapter 18: Operations Management in the Pharmacy

Appendix A: Answers to SelectedChapter Exercise Problems

New to this edition

  • Expanded systems perspective that emphasizes the interconnection between the hospital and the health care system.
  • 4 new chapters: health insurance plan operations (4), Six Sigma quality improvement (7), information technology (13),and statistical analysis (12).
  • Updated and expanded content on information technology including how to leverage existing information technology assets to improve operational performance.
  • New cases studies and end-of-chapter discussion questions and calculations challenge reader to apply concepts.
  • Practical guidance on analyzing operational performance using everyday management tools such as MS Excel.