All supplements have been updated in coordination with the Main title.
Please see Main title page for new to this edition information.
Instructor Resource for Ford/Sturman/Heaton's Managing Quality Service In Hospitality: How Organizations Achieve Excellence In The Guest Experience
(ISBN-10: 1439060312 | ISBN-13: 9781439060315)
The Instructor Resources CD to accompany Managing Quality Service in Hospitality: How Organizations Achieve Excellence in the Guest Experience includes an instructor's manual, computerized test bank and PowerPoint® lecture slides.
Online Companion for Ford/Sturman/Heaton's Managing Quality Service In Hospitality: How Organizations Achieve Excellence In The Guest Experience
(ISBN-10: 1439060304 | ISBN-13: 9781439060308)
Students can enhance their learning and practice key concepts with this online companion that includes learning objectives and key terms with definitions.
Case Scenarios In Hospitality Supervision
(ISBN-10: 1428321403 | ISBN-13: 9781428321403)
It is imperative that future hospitality leaders are well equipped to deal with the complexity and ambiguity of the real world. Hospitality Management offers a fresh alternative to traditional lecture style teaching with case-vignettes presenting lifelike scenarios that require managerial decisions, or actions. Although the cases are succinct, they will allow students to explore contrary points of view relative to a variety of questions. All of the cases are based on the same fictitious hotel, providing a cohesive set of examples that help to build on what has already been learned. The vignettes are organized into eleven sections that reflect challenges hospitality managers are facing while developing people skills. The cases conclude with questions for the student to answer concerning the situations they are given. The Instructor’s manual includes suggested answers/solutions to questions. This book nicely complements any hospitality management curriculum, and will reinforce the concepts that students read in their textbooks and are taught in class.
Hotel, Restaurant, and Travel Law
(ISBN-10: 1418051918 | ISBN-13: 9781418051914)
For students and practicing professionals in hospitality, travel and tourism as well as specialized paralegal work, Hotel, Restaurant and Travel Law: A Preventative Approach, 7th Edition, addresses legal issues confronted by managers in the hotel, restaurant, travel and casino industries. The emphasis is on prevention of legal violations. By reading the book, managers can appreciate and identify what actions and precautions are necessary to avoid, or at least minimize, the number of lawsuits. The book uses the case method, long recognized as a helpful approach to learning the often-complicated discipline of law. Readers will study decisions from actual cases in which hospitality establishments were sued, as well as what legal precedents were cited.